I just found an INSTANT CHAT link which I asked my question and I got an automated reply with link back to the gazillion pages of online blah blah ABOUT APPLE PRODUCTS. Grrrrrr - in this hi-tech world with a plethora of options / equipment with which to communicate and share information - this is what you end up with.
I REMEMBER NOW the online chat is reserved for people who haven't yet been suckered into purchasing a product for more money than what it would cost for a comparable Windows product. The HELPFULNESS of Apple is all coming back to me now. They are just as UNHELPFUL now as they were then.
I got 30 days of Expert Help, if I recall the time period correctly, after I received the product - due to personal circumstances at the time it was past that time period before I got to actually set up the product. It was ordered as a replacement for me by my home owner's insurance company. If I had been placing the order I would have waited for a time when I could have set it up right away but that was not an option. When I tried to talk to Apple for this itty-bitty detail they told me I would have to PURCHASE a year or more of coverage that would provide me access to help. Yes, its all coming back to me how much I LOATHE the Apple Company and its consumer-unfriendly policies.
I have signed up for an account at Apple Online Support hopefully someone there will be able to answer my question but I'm not betting on it. I like using the BC website here as a one-source go-to rather than having accounts scattered here and there.
Not intended as a criticism of BC - just saying.you've been an excellent resource but this time I shall have to go OUTSIDE. Thanks.
Edited by JayJax, 12 August 2015 - 04:25 PM.