Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

911! Malware infected computer. Shuts down, disconnects itself. Help!


  • This topic is locked This topic is locked
2 replies to this topic

#1 JassaxRae

JassaxRae

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:37 PM

Posted 09 August 2015 - 12:41 AM

So I'm having terrible trouble with my computer. This infection got worse out of nowhere today and I'm afraid I have to factory restore it. I don't know what to do at all because I run AVG 2015 and malwarebytes regularly as well as the occasional scan from Adwcleaner. I scanned Hitman Pro and Spy Hunter 4 (recommended on a malware forum and only caused More trouble) and both scans came up with more than 50 threats. The lists included: Iminent toolbars, adware secret sauce, atwola, point roll, pup.crossrider, pup.putlockerdoqnloader, pup.wecarereminder

Now I'm in safe mode running scans but not much has been a success. These activities of slow, freezing internet surfing, programs "Not Responding", the internet being blocked until I disconnect and reconnect it back, pages unresponding and shutting down, and the works. Someone Please message or respond with some help or advice.



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,246 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:37 PM

Posted 11 August 2015 - 08:04 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


Wait for further instructions.

p.s.
Please run this tool in normal mode.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 39,246 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:37 PM

Posted 16 August 2015 - 08:22 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users