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No bsod just restart in the middle research


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#1 SoapTurtle

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Posted 09 August 2015 - 12:05 AM

I was just on the web looking at websites when my pc just restarted as if i hit the power button or chose the option of restarting. Then i was greated with all the normal screens and everything is normal now. I went into the event viewer and found it was a kernel 41. This is a fairly new computer being only 4 weeks old, so i cant imagine why this would happen. I would post my dmp file but apparently i dont have permission to do so.

 

 

UPDATE: I have now posted my dmp file.Attached File  New folder.zip   43.68KB   3 downloads


Edited by SoapTurtle, 09 August 2015 - 01:01 AM.


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#2 blueelvis

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Posted 09 August 2015 - 12:50 AM

Hi SoapTurtle & Welcome to the forums ^_^,


There are lots of cases of Kernel ID 41 and these are hard to troubleshoot (At least from my point of view :P ). Kindly follow the below instructions and upload the ZIP file so that we could try to diagnose the problem -

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Let me know in case of any trouble ^_^


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 SoapTurtle

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Posted 09 August 2015 - 01:02 AM

Hi SoapTurtle & Welcome to the forums ^_^,


There are lots of cases of Kernel ID 41 and these are hard to troubleshoot (At least from my point of view :P ). Kindly follow the below instructions and upload the ZIP file so that we could try to diagnose the problem -

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Let me know in case of any trouble ^_^


-Pranav

Hello bluee. Can you take a look at my dmp first before we start with programs. I'm sorry im just skeptical of downloading progams.



#4 blueelvis

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Posted 09 August 2015 - 01:38 AM

Hi SoapTurtle ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
 
KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption could potentially allow a malicious user to gain control of this machine.
 
Let's check the stack and see if we can find the root cause of the crash -
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`3d313a78 fffff800`74f5d7e9 nt!KeBugCheckEx
01 ffffd000`3d313a80 fffff800`74f5db10 nt!KiBugCheckDispatch+0x69
02 ffffd000`3d313bc0 fffff800`74f5cd34 nt!KiFastFailDispatch+0xd0
03 ffffd000`3d313da0 fffff801`28ac8c3a nt!KiRaiseSecurityCheckFailure+0xf4
04 ffffd000`3d313f30 fffff801`28ac39ff ndis!ndisFreeToNPagedPool+0x59
05 ffffd000`3d313f60 fffff801`28ae39dd ndis!NdisFreeNetBuffer+0xdf
06 ffffd000`3d313fd0 fffff801`296c2e19 ndis!NdisFreeCloneNetBufferList+0x292fd
07 ffffd000`3d314080 fffff801`28abeeee vwififlt!FilterSendNetBufferListsComplete+0x181
08 ffffd000`3d3140d0 fffff801`2aa7f671 ndis!NdisMSendNetBufferListsComplete+0x4de    //NDIS was asked by the NIC to send net buffer list
09 ffffd000`3d314240 ffffe000`c95ec1a0 Netwbw02+0x1b1671                                           //This is your Wireless Network Card's Driver
0a ffffd000`3d314248 ffffe000`d0470d90 0xffffe000`c95ec1a0
0b ffffd000`3d314250 00000000`00000001 0xffffe000`d0470d90
0c ffffd000`3d314258 00000000`00000000 0x1
Below is a list of 3rd party drivers present on your system -
 
**************************Sun Aug  9 12:27:34.144 2015 (UTC + 5:30)**************************
ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
PxHlpa64.sys                Mon Oct 17 19:59:34 2011 (4E9C3BCE)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
btmaux.sys                  Wed Mar 26 13:45:03 2014 (53328C87)
IntelPcc.sys                Wed Apr 30 05:43:23 2014 (53604023)
iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
mbae64.sys                  Mon Sep  8 23:57:15 2014 (540DF503)
ETD.sys                     Wed Oct  1 06:55:45 2014 (542B5819)
RTKVHD64.sys                Tue Oct 21 16:03:13 2014 (54463669)
ibtusb.sys                  Fri Mar 20 06:07:31 2015 (550B6BCB)
Netwbw02.sys                Mon Mar 23 14:23:41 2015 (550FD495)
nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
nvvad64v.sys                Thu Jul  2 07:42:51 2015 (55949E23)
NvStreamKms.sys             Fri Jul 17 07:13:42 2015 (55A85DCE)
nvlddmkm.sys                Thu Jul 23 05:45:54 2015 (55B0323A)
nvvadarm.sys                Thu Jul 23 06:09:13 2015 (55B037B1)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
 
 
 
I see that the driver version you are using for the Wireless NIC is a lot newer than the one provided by ASUS. There have been some cases where this newer driver is causing crashes. I would suggest you to uninstall the currently installed driver and then install the latest driver from the ASUS website.
 
In order to remove the current Wireless Driver, kindly follow the below instructions -
http://www.intel.com/support/wireless/wlan/sb/CS-025395.htm
 
NOTE :- Please do note that once you uninstall the wireless network driver, there is a possibility that you might not be able to use the Wifi on your system and hence download the below driver package before uninstalling the driver.
 
Download the latest Wifi driver package from ASUS from the below link -
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/WIFI/WiFi_Intel_Win81_64_VER17058.zip

 
 
Let me know how it goes ^_^
 
-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 SoapTurtle

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Posted 09 August 2015 - 01:50 AM

Hi SoapTurtle ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
 
KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption could potentially allow a malicious user to gain control of this machine.
 
Let's check the stack and see if we can find the root cause of the crash -

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`3d313a78 fffff800`74f5d7e9 nt!KeBugCheckEx
01 ffffd000`3d313a80 fffff800`74f5db10 nt!KiBugCheckDispatch+0x69
02 ffffd000`3d313bc0 fffff800`74f5cd34 nt!KiFastFailDispatch+0xd0
03 ffffd000`3d313da0 fffff801`28ac8c3a nt!KiRaiseSecurityCheckFailure+0xf4
04 ffffd000`3d313f30 fffff801`28ac39ff ndis!ndisFreeToNPagedPool+0x59
05 ffffd000`3d313f60 fffff801`28ae39dd ndis!NdisFreeNetBuffer+0xdf
06 ffffd000`3d313fd0 fffff801`296c2e19 ndis!NdisFreeCloneNetBufferList+0x292fd
07 ffffd000`3d314080 fffff801`28abeeee vwififlt!FilterSendNetBufferListsComplete+0x181
08 ffffd000`3d3140d0 fffff801`2aa7f671 ndis!NdisMSendNetBufferListsComplete+0x4de    //NDIS was asked by the NIC to send net buffer list
09 ffffd000`3d314240 ffffe000`c95ec1a0 Netwbw02+0x1b1671                                           //This is your Wireless Network Card's Driver
0a ffffd000`3d314248 ffffe000`d0470d90 0xffffe000`c95ec1a0
0b ffffd000`3d314250 00000000`00000001 0xffffe000`d0470d90
0c ffffd000`3d314258 00000000`00000000 0x1
Below is a list of 3rd party drivers present on your system -
 
**************************Sun Aug  9 12:27:34.144 2015 (UTC + 5:30)**************************
ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
PxHlpa64.sys                Mon Oct 17 19:59:34 2011 (4E9C3BCE)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
btmaux.sys                  Wed Mar 26 13:45:03 2014 (53328C87)
IntelPcc.sys                Wed Apr 30 05:43:23 2014 (53604023)
iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
mbae64.sys                  Mon Sep  8 23:57:15 2014 (540DF503)
ETD.sys                     Wed Oct  1 06:55:45 2014 (542B5819)
RTKVHD64.sys                Tue Oct 21 16:03:13 2014 (54463669)
ibtusb.sys                  Fri Mar 20 06:07:31 2015 (550B6BCB)
Netwbw02.sys                Mon Mar 23 14:23:41 2015 (550FD495)
nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
nvvad64v.sys                Thu Jul  2 07:42:51 2015 (55949E23)
NvStreamKms.sys             Fri Jul 17 07:13:42 2015 (55A85DCE)
nvlddmkm.sys                Thu Jul 23 05:45:54 2015 (55B0323A)
nvvadarm.sys                Thu Jul 23 06:09:13 2015 (55B037B1)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
 
 
 
I see that the driver version you are using for the Wireless NIC is a lot newer than the one provided by ASUS. There have been some cases where this newer driver is causing crashes. I would suggest you to uninstall the currently installed driver and then install the latest driver from the ASUS website.
 
In order to remove the current Wireless Driver, kindly follow the below instructions -
http://www.intel.com/support/wireless/wlan/sb/CS-025395.htm
 
NOTE :- Please do note that once you uninstall the wireless network driver, there is a possibility that you might not be able to use the Wifi on your system and hence download the below driver package before uninstalling the driver.
 
Download the latest Wifi driver package from ASUS from the below link -
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/WIFI/WiFi_Intel_Win81_64_VER17058.zip

 
 
Let me know how it goes ^_^
 
-Pranav

 

Hello bluee. Thanks for the fast response! Before i uninstall my network adapted. I downloaded the rar file you gave me and im a little confused on how to work it. Do i go to install and then setup? or drivers? Also i guess i have pretty bad luck with computers. Did i do anything to trigger this? So i can learn from my mistakes.


Edited by SoapTurtle, 09 August 2015 - 02:04 AM.


#6 blueelvis

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Posted 09 August 2015 - 02:17 AM

Hi SoapTurtle ^_^,


Extract the RAR file. There should be a setup file (Having an extension of .exe or .msi ) which when double clicked would install the driver. If it is not there, then let me know :)

In case of any problem, let me know :)

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 SoapTurtle

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Posted 09 August 2015 - 02:31 AM

Hi SoapTurtle ^_^,


Extract the RAR file. There should be a setup file (Having an extension of .exe or .msi ) which when double clicked would install the driver. If it is not there, then let me know :)

In case of any problem, let me know :)

-Pranav

Hello im back! I uninstalled and did a restart because the .exe wouldnt work. it basically kept telling me that there was already an adapter installed and that it couldnt go through with the request. But after the restart my computer manually downloaded another driver. I'm not sure if this is good or bad. THe only reason i updated my wifi driver before was because i got a neito.sys error. Anyway ill post back if any problems arise with this supposed new driver my computer automatically installed ( Im pretty sure its supposed to seeing as a computer really cant function without an adapter) I have heard about wifi problems with a lot of asus rog series. 

 

 

Ps. Do you really think it was the wifi adapter that was the problem?


Edited by SoapTurtle, 09 August 2015 - 02:33 AM.


#8 blueelvis

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Posted 09 August 2015 - 02:35 AM

Sure thing. Let me know in case of any trouble :)

Just one thing. Please report back the date of the file located at the below path -
C:\Windows\System32\drivers\netwbw02.sys

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#9 SoapTurtle

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Posted 09 August 2015 - 02:38 AM

Sure thing. Let me know in case of any trouble :)

Just one thing. Please report back the date of the file located at the below path -

C:\Windows\System32\drivers\netwbw02.sys
-Pranav

 

6/18/2014 is the date.



#10 blueelvis

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Posted 09 August 2015 - 02:43 AM

Great! That's the exact date which is on the ASUS support for this driver. Hopefully, you won't see any further crashes.

In case you do, feel free to post back :0)


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#11 SoapTurtle

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Posted 09 August 2015 - 02:48 AM

Great! That's the exact date which is on the ASUS support for this driver. Hopefully, you won't see any further crashes.

In case you do, feel free to post back :0)


-Pranav

Gotcha. Once again i can't thank you more than enough for your help. 



#12 blueelvis

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Posted 09 August 2015 - 02:52 AM

Great! That's the exact date which is on the ASUS support for this driver. Hopefully, you won't see any further crashes.

In case you do, feel free to post back :0)


-Pranav

Gotcha. Once again i can't thank you more than enough for your help.

You are welcome :)

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#13 SoapTurtle

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Posted 09 August 2015 - 06:41 PM

 

 

Great! That's the exact date which is on the ASUS support for this driver. Hopefully, you won't see any further crashes.

In case you do, feel free to post back :0)


-Pranav

Gotcha. Once again i can't thank you more than enough for your help.

 

You are welcome :)

-Pranav

 

Hey bluee sorry to bother again but one question. Nothing has happened yet. But should i be worried of another crash? Was there any other problems to fix that showed up in the minidump?



#14 blueelvis

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Posted 10 August 2015 - 04:17 AM

Hi SoapTurtle ^_^,

It is fine. Feel free to ask as many questions as you would like :)

You don't have to do anything till you don't see any problem. I wouldn't worry about other things since I try to follow, "If it ain't broken, don't fix it" :P

Regards,
Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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