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Slow laptop, am I infected or is it hardware problem?


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#1 Andreas43

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Posted 08 August 2015 - 01:04 PM

So I recently upgraded from windows 7 to 10. Everything was running smoothly

But after my power-supply broke I tried to fix it and in 3-4 days my laptop has went out (switched off) about 10-20 times because I have no battery

Now it's running slow.
I tried:
-kaspersky scan
-optimise disk
-anti malware bytes

even trojan remover

Nothing seems to work. Is there any chance to be malware or should I get help for hardware/ take it to the technician?

Notes:
Fan is running at high speed/ heating

Pls help me :)

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#2 Firehouse

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Posted 08 August 2015 - 01:26 PM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :
 
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs
 
Post log here .
 
Step 2
 
Download TFC by OldTimer and save it to your desktop.
 
Run it as Administrator and click on Start button.
 
If programs need reboot, allow it to do so.
 
NOTE: IF your desktop disappears, don't panic, it's normal.


#3 Andreas43

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Posted 08 August 2015 - 02:12 PM

thanks for the response

 

sorry for responding late

i was doing sfc scannow in safe mode, and it probably repaired some files but i don't see any textbook report

 

i did what you asked: (the TFC cleaned about 5mb, probably because i use ccleaner)

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Andreas (administrator) on 08-08-2015 at 22:08:04
Running from "C:\Users\Andreas\Downloads"
Microsoft Windows 10 Home  (X64)
Model: SATELLITE L755 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40760 - BitTorrent Inc.)
BS.Player FREE (HKLM-x32\...\BSPlayerf) (Version: 2.69.1079 - AB Team, d.o.o.)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.8.5 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.130 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Kaspersky Anti-Virus (HKLM-x32\...\{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab) Hidden
Kaspersky Anti-Virus (HKLM-x32\...\InstallWIX_{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab)
Lightshot-5.2.1.1 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.2.1.1 - Skillbrains)
Malwarebytes Anti-Malware έκδοση 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.10.0 - Synaptics Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Πίνακας Ελέγχου NVIDIA 353.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel) (Version: 353.54 - NVIDIA Corporation) Hidden
 
**** End of log ****


#4 Firehouse

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Posted 08 August 2015 - 02:22 PM

Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.

Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.

 

Scan with Norton Power Eraser

CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !

Download NPE by Symantec and save it to your desktop.

Run the tool as Administrator,accept license agreement,and click  Scan button.

Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.

After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !

If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.

 

Scan with Zemana Antimalware
 
Download Zemana Antimalware and install it on your system.
 
Under Scan type choose Full Scan and let the tool scan system.
 
If malware is found click Next to remove it, if tool asks for restart, allow it .
 
If no malware is found , just exit program.
 
NOTE: Leave actions at default.

 

Attach log here.



#5 Andreas43

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Posted 08 August 2015 - 03:46 PM

Hey, i did the first two scans using MBAR and NPE and found nothing, so I suppose there is no log to upload

 

Anyways i am trying to update Zemana Antimalware, but doesn't let me

It says "update failed, please check your network settings"

 

weird, i can use the internet browser

should i run that file fixdamage?



#6 Firehouse

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Posted 08 August 2015 - 04:04 PM

Only if rootkit is detected. Use Malwarebytes (uncheck enable free trial at end of installation)

http://www.malwarebytes.org



#7 Andreas43

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Posted 08 August 2015 - 04:54 PM

Malwarebytes found nothing too, although 1-2 days ago (when i had suspicions and downloaded it, i found some malicious items)

 

my laptop seems to be performing a bit better but still it's freezing

e.g

 

i left the room for about 10 min and when got back to it after the scan finished, it's freezing when changing tabs or clicking right-click

i can think of these:

-problem with windows 10

-hardware (disk problem) or dust in the fan?

-problem caused after trying to put power supplier which was switching from from on and off 



#8 Firehouse

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Posted 09 August 2015 - 01:05 AM

Try to cleanup dust,your PC seems ok.



#9 Andreas43

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Posted 09 August 2015 - 07:41 AM

Okay thanks, is there any tutorial on your site for cleaning up dust for laptops?



#10 Firehouse

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Posted 09 August 2015 - 07:45 AM

http://www.howtogeek.com/194479/how-to-clean-the-dust-out-of-your-laptop/



#11 Andreas43

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Posted 09 August 2015 - 07:56 AM

Thanks for your time :)



#12 Firehouse

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Posted 09 August 2015 - 08:09 AM

Glad to help :)



#13 Andreas43

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Posted 18 August 2015 - 08:45 AM

A friend of mine suggested that i did a seatools scan and my drivers failed on the long generic scan

 

So i'm going to replace the fail one


Edited by Andreas43, 18 August 2015 - 08:46 AM.





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