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Browser hijack - Lavasoft - PC Optimizer


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3 replies to this topic

#1 threehundredgz

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Posted 08 August 2015 - 12:58 PM

Lots of trouble opening new tabs in every browser, can't open a blank page when using a new tab (always restores google homepage?) have been trying to remove myself for the past month, still no avail. Is there anything I can do to get rid of these problems? This software got attached in an install of something else, and I can't seem to get rid of it totally, I've removed it from the installed programs list, taken out reg keys, and used various power uninstallers/mal-ware bytes to remove the infection from all browsers, wondering whats next so I came here, thanks for any help in advance!!

 

Win XP sp3, Q6600 Quad, 2gb ram, olddd and barely running



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#2 oneof4

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Posted 10 August 2015 - 03:26 PM

Hello threehundredgz, and  :welcome: to the Virus/Trojan/Spyware/Malware Removal forum.

I am oneof4, and I am here to help you!

  • I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received and do not proceed if you need clarification.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.
  • At the top right-center of the topic you will see a button called Follow this topic. If you click on this, another page will open. Please choose Instantly for notification and then clicking on Follow this topic you will be advised when we respond to your topic and facilitate the cleaning of your machine.
  • If after 5 days you have not replied to this topic, I will assume it has been abandoned, and I will close it.
  • I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. :heart: Please be courteous and appreciative for the assistance provided!
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. Your computer fix will be based on the current condition of your computer! Any changes might delay my ability to help you.

 

==========
 
Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note
: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Best Regards,
oneof4.


#3 oneof4

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Posted 14 August 2015 - 06:36 AM

Do you still need help?


Best Regards,
oneof4.


#4 oneof4

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Posted 18 August 2015 - 07:50 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Best Regards,
oneof4.





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