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BSOD Fake - Windows 8.1

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#1 MichelineP


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Posted 08 August 2015 - 09:33 AM

This is certainly a new one for me.   After running Malwarebytes and removing 5,406 objects found (yeah WOW.... I don't know what the child was doing with the computer), rebooted into what appeared to be a normal desktop, but suddenly a 'BSOD' appeared floating in the middle of the desktop.  It contained the following:




BSOD: ERROR 777 Failure operating system

:Windows updates – failed
:Windows Firewall – Turned off
:System health – Critical



Please contact Windows Support Center for Further Assistance
(USA & Canada) Toll Free – 1-800-986-6309


I ran Malwarebytes again, but it didn't find anything.  I'm leaving for the day so I'm running a CHKDSK /f /r /v just for the heck of it.  One less thing to do later.   If/when it appears again I'll check the processes and file location and report it back here.  I found on another post that ComboFix worked for them.



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#2 Nikhil_CV


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Posted 08 August 2015 - 02:22 PM


I suggest you to not play too much with combofix.

From the message contents, it seems that the issue is some leftover of malware or one missed by MBAM.

If its a real BSOD you can find its details in your windows 'Event viewer'.  If you cannot find the details in Event Viewer, then I suggest you to seek help from the Malware Removal ForumVirus, Trojan, Spyware, and Malware Removal Logs. Follow the instructions and post your logs.....

A trained removalist will help you clean your system....

Good luck!

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#3 ranchhand_


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Posted 08 August 2015 - 02:36 PM

My suggestion is to tread carefully, here. 


suddenly a 'BSOD' appeared floating in the middle of the desktop

I have never seen a BSOD "floating" in the middle of a screen. If you really mean the Blue Screen Of Death, that takes your entire screen with white lettering and your computer freezes until you reset.

The only numbers that I have for M/Soft:

General Customer Support: 800 426 9400

Technical Support Direct: 800 642-7676


This may be legitimate, but if you phone that number keep your guard up; the common scam (mostly from India) is that they try to pass themselves off as Microsoft. I suggest along with Nikhil above, use the excellent advisors on this forum.

Edited by ranchhand_, 08 August 2015 - 02:37 PM.

Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.

#4 jcgriff2


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Posted 08 August 2015 - 04:23 PM

It is a "fake BSOD".


There are no support phone numbers on real BSOD screens; not to mention the "floating" effect.

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#5 usasma


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Posted 08 August 2015 - 05:21 PM

I've seen these at work - they are fake!

They were installed by one of the programs that you removed with MalwareBytes


Follow the advice given by Nikhil_CV

and then I (he) suggest you to seek help from the Malware Removal Forum  Virus, Trojan, Spyware, and Malware Removal Logs. Follow the instructions and post your logs.....

A trained removal specialist will help you clean your system....


The "Blue Screen" is most likely just an image that's being opened up on your screen.
But the malware removal specialists are the one's to deal with this - in case any nasty remnants are left behind.

Good luck!

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