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My login password only works at my sister's house


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#1 BagelAnne

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Posted 07 August 2015 - 08:04 PM

Out of the clear blue, Windows 7 on my Compaq desktop computer started telling me my password was wrong and would not let me logon.

I carried the fool thing to my sister's house to work on it together as she has a rescue disk for win 7

 

We followed the directions on http://pcsupport.about.com/od/windows7/ht/reset-password-windows-7.htm and were able to create a new  password that worked.

 

We did a cleanup using ccleaner, atf, Jrt awd and windows own disk cleanup. Everything was good

We scanned with Malwarebytes, Spybot, Eset, MSERT. Found lots of minor  stuff (Mindspark, Open Candy, Yontoo, Couponbar, etc)  but Spybot also found and cleaned W3i.105.fraud and Malwarebytes found w3i.A. Not sure if these are awful or not.

 

Working great, so I lugged it home. Connected all the cables and the password once again would not be accepted.

Brought it back to my sister's and no problem with the login password.

 

What the heck could the issue be????

Any ideas what to check next?

 

 



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#2 Didier Stevens

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Posted 09 August 2015 - 02:23 PM

Check what keyboard is set when you are on the logon screen.


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#3 BagelAnne

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Posted 09 August 2015 - 04:24 PM

I do not know how to to that.

 Today, while at my house, I removed her password completely.

Brought her the computer and checked that the keyboard was working once  logged in and it was.

I wanted to restore a password for her but she refused. The computer was finally working and she did not want to mess with it.

I, however am dying to know if her keyboard will type a password now but I may never know.

 

Thanks to everyone for your help and support



#4 quietman7

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Posted 10 August 2015 - 05:45 AM

The way I read your intial post was that this machine belonged to you. If it is your sisters...then there is not much you can do to investigate if she is content with how it works now.
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#5 BagelAnne

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Posted 10 August 2015 - 08:52 AM

You are correct. Sister wrote the initial post. It is her computer.



#6 helloern

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Posted 13 August 2015 - 02:44 AM

Have you ever tried in others' computer?  Get a Micro Keylogger on his computer and then login the preset email to know what happened. May this help you!!



#7 BagelAnne

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Posted 13 August 2015 - 09:04 AM

I have solved the problem by removing the need for a password from her user account.

Thanks for all the help.

We can call it fixed.



#8 quietman7

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Posted 13 August 2015 - 05:55 PM

Glad to hear you sorted it out.
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