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No USB functionality after restart?!


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#1 Bramish

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Posted 07 August 2015 - 04:11 PM

Hi folks.

Just restarted my comp to find that apparently no usb devices are recognised so I can't use mouse, keyboard, etc, and can't boot into safe mode.

Maybe an important driver is corrupt or something?

Here's a photo of the task bar.

Any help is much appreciated.

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#2 OldPhil

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Posted 07 August 2015 - 06:26 PM

In device manager delete the USB items then reboot windows will rebuild the USB stuff.


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#3 Bramish

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Posted 07 August 2015 - 11:35 PM

How can I do that without mouse or keyboard?

#4 OldPhil

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Posted 08 August 2015 - 07:14 AM

Do you have a key board during initial startup? 


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#5 hamluis

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Posted 08 August 2015 - 01:05 PM

There are...keyboards and mice available...which do not connect via USB.

 

Louis



#6 Bramish

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Posted 09 August 2015 - 10:33 PM

Keyboard is available in startup - so I actually can start in safe mode but have the same problem there. I've also tried resetting the BIOS to no avail.

Do you mean ps/2 connections? That was my plan but I have no ps/2 port on my machine.

#7 OldPhil

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Posted 10 August 2015 - 01:27 AM

Is your bios set to default?


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#8 Bramish

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Posted 10 August 2015 - 04:18 AM

Yes.

#9 OldPhil

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Posted 10 August 2015 - 07:21 AM

IMO having USB function during initial start should rule out a hardware issue, do you have a system disk or can you borrow the same version?  If you do change the boot order to the CD and run repair, seems like the only thing to do at this point.  The repair will keep your files intact, just watch what you click.

 

Phil


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#10 Captain_Chicken

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Posted 11 August 2015 - 08:30 AM

Hello Bramish,

Follow the instructions below please.

3Al62Pm.pngMiniToolBox

  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

Computer Collection:

Spoiler

Spoiler

Spoiler

Spoiler

#11 JohnC_21

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Posted 11 August 2015 - 09:48 AM

Press F8 at boot. Under Advanced Boot Options Select Last Known Good Configuration. Does that solve the problem?

 

If not,because you do not have a functioning keyboard or mouse in safemode, create a System Repair Disk on another Windows 7 computer. Boot and do a System Restore to a date before the problem.

 

66b9e3c2-bb67-47bf-802c-b753b54bcc19_48.


Edited by JohnC_21, 11 August 2015 - 09:48 AM.





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