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installation disc wont run


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#1 coaler

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Posted 07 August 2015 - 01:13 PM

I upgraded to 10. Now my printer won't work.(can't find it). I got out my installion disc to reinstall. The disc won't run for me. Now, what do I do? (I tried another disc and it won't run either) Is there something I have to do other than just put the disc in like I did with 8? thanks



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#2 JohnC_21

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Posted 07 August 2015 - 01:25 PM

What is the make and model of the printer?



#3 coaler

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Posted 07 August 2015 - 01:51 PM

The printer is a HP photosmart 6520 all in one.



#4 JohnC_21

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Posted 07 August 2015 - 02:14 PM

You can compare the driver you currently have on disk to this one that is supposed to be Windows 10 compatible. It is for Windows 8.

 

You can download it if you wish. Follow the instructions if any during the install.

 

http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/5169040#Z7_3054ICK0KGTE30AQO5O3KA30R1

 

You can launch your install by double clicking on the Optical Drive Icon in Windows 10 and then double clicking the setup file.



#5 coaler

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Posted 07 August 2015 - 02:59 PM

Ok thanks a lot for the info. See now why they say 10 is a "pain"....






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