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Kasperski missing from taskbar.


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#1 coaler

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Posted 07 August 2015 - 09:37 AM

I upgraded to w 10. My Kasperski icon is missing from the taskbar. I still have 2 Kasperski in my programs list. Didn't Kasperski come along with the upgrade? :flowers:

Is there a way to tell if Kasperski security is active?  The windows defender had a message "unprotectied".or doesn't it have anything to do with Kasperski.

I have a 2 yr subscription for Kasperski...so want to use it.

I have a cd to reinstall it if I have to.

I have a HP Pavilion 20.all in on

Asking your expert advice on this please...thanks.



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#2 Broni

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Posted 07 August 2015 - 10:27 AM

Reinstalling Kaspersky would be the easiest option.


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#3 Aura

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Posted 07 August 2015 - 01:56 PM

Hi coaler :)

If you are to reinstall Kaspersky, please do not use your CD. The version on your CD is most likely not compatible with Windows 10. Only the latest version of Kaspersky 2015 and Kaspersky 2016 are compatible with Windows 10. What version of it do you have? Antivirus, Internet Security or PURE?

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#4 Broni

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Posted 07 August 2015 - 01:58 PM

Good point :)


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#5 x64

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Posted 07 August 2015 - 03:55 PM

Re the taskbar icon - it sounds as if you need to search for "notifications" in control panel, and in the result page set the Kaspersky icon to "Show Icon and Notifications".

 

As Aura says, only Kaspersky 2016 or the very latest latest version of 2015 works with windows 10. Multiple issues apparently exist.

 

The only one that has personally impacted me so far (running KIS 2016) is that newly pinned tiles to not appear ion the start panel until you log out, reboot, or restart the Windows Explorer process. Likewise unpinned icons to not disappear until one of those same actions is performed. This bug has been acknowledged as such by Kaspersky support, and a fix is being worked on (ETA unknown but knowing Kaspersky support, it could drag on a .... little...)

 

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Edit :the pinning bug also seems to stop newly installed programs appearing in the "All Apps" list..And if you find that kaspersky really is not there - you wilt need to install the 2016 version - you probably will not be able to run a 2015 installer.


Edited by x64, 07 August 2015 - 03:57 PM.





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