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System Retarts


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#1 ttket

ttket

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Posted 07 August 2015 - 01:07 AM

Hi,

One of the PCs that I use is very old (about 8 years), so it is no surprise that something would happen to it someday. I hadn't used this PC in about 12 days. Booted it up and it restarted on me. I got an error message/minidump. I backup my files fairly often, but there were a few things I hadn't backed up yet, so I began to do this right away. While doing this, the computer restarted two more times. The crashes do not seem to be related to any specific activities or actions. I have never experienced any similar issue with this PC. I have not installed anything new on this PC is a VERY long time. It would not suprise me at all if this were a hardware problem of some kind, just due to how old the computer is. This is the information that I have:

 

OS Name:    Microsoft Windows XP Professional
Version:    5.1.2600 Service Pack 3 Build 2600
System Model:    ET1161-03
System Type:    X86-based PC
Processor:    x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2310 Mhz
BIOS Version/Date:    Phoenix Technologies, LTD 6.00 PG, 7/31/2008
SMBIOS Version:    2.4
Boot Device:    \Device\HarddiskVolume2
Total Physical Memory:    3,072.00 MB
Available Physical Memory:    2.37 GB
Total Virtual Memory:    2.00 GB
Available Virtual Memory:    1.92 GB
Page File Space:    7.03 GB
Page File    C:\pagefile.sys

 

==================================================

ERROR DATA:

==================================================
Dump File         : Mini080615-03.dmp
Crash Time        : 8/6/2015 11:38:09 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x8054b168
Parameter 3       : 0xaf1fdbf4
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74168
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 5.1.2600.5512 (xpsp.080413-2111)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+74168
Stack Address 1   : ntoskrnl.exe+7475f
Stack Address 2   : win32k.sys+2a7d
Stack Address 3   : win32k.sys+bd3
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\Mini080615-03.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 90,112
Dump File Time    : 8/6/2015 11:38:58 PM
==================================================

==================================================
Dump File         : Mini080615-02.dmp
Crash Time        : 8/6/2015 11:28:59 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x1000000a
Parameter 1       : 0x000000e8
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x806e6a16
Caused By Driver  : hal.dll
Caused By Address : hal.dll+2a16
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 5.1.2600.5512 (xpsp.080413-2111)
Processor         : 32-bit
Crash Address     : hal.dll+2a16
Stack Address 1   : ntoskrnl.exe+154398
Stack Address 2   : ntoskrnl.exe+1600b4
Stack Address 3   : ntoskrnl.exe+e5a0a
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\Mini080615-02.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 90,112
Dump File Time    : 8/6/2015 11:29:37 PM
==================================================

==================================================
Dump File         : Mini080615-01.dmp
Crash Time        : 8/6/2015 11:24:11 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 0x00000020
Parameter 2       : 0xe2ed6ba0
Parameter 3       : 0xe2ed6c60
Parameter 4       : 0x0c180811
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+28b4b
File Description  : NT File System Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 5.1.2600.5512 (xpsp.080413-2111)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+22f33
Stack Address 1   : ntoskrnl.exe+74583
Stack Address 2   : Ntfs.sys+28b4b
Stack Address 3   : Ntfs.sys+25f2d
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\Mini080615-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 90,112
Dump File Time    : 8/6/2015 11:24:46 PM
==================================================

 

Each of these dumps occured right around the same time (within minutes of each other) and they each seem to be caused by different issues, but when it all comes down to it, I don't really know. Which is why I am here!

 

Thank you for reading!



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#2 usasma

usasma

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Posted 07 August 2015 - 08:54 AM

Please provide these reports:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

The reports "speeches" were designed for Win7 and later.

If you have trouble with any of them, post back for detailed instructions.

 

Also, it's likely that this is a hardware problem, so start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


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