I have recently had a problem with a DELL Inspiron laptop computer, running Windows XP, service level 3
The problem was discovered after lending the laptop to my daughter’s partner
Firstly it gave a message “unable to find certificate” when connecting to wireless network
Secondly it prevented access to any search sites or virus download sites
It had set security levels to “Custom”, the HOSTS file was OK and there were no other HOST files on the disk
Windows update could not be accessed
Also prevented access to GRC when I wanted to try “shields up” so suspect it had created a back door (although router was passworded so this should have been ineffective)
The procedure I then followed was following all sorts of attempts to solve the problem
Performed a factory reset – problem remained, recovery partition obviously contaminated as well
Zapped the hard disk using Disk Zapper and reinstalled Windows – problem remained – must be BIOS
Flashed the BIOS with an upgrade supplied by Dell – problem remained
I have never experienced a virus as bad as this before
Any suggestions? Can a virus hide anywhere else?
Edited by hamluis, 06 August 2015 - 03:15 PM.
Moved from XP to Am I Infected - Hamluis.