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USB Device Not Recognized


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20 replies to this topic

#1 Hal06

Hal06

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Posted 06 August 2015 - 02:43 PM

I use an external hard drive to back up my computer. I plug it in and it takes about 30 minutes. Today I plugged it in and immediately got the message "USB Device Not Recognized." I disconnected and reconnected with the same result. I updated the driver in device manager but was told I had the most recent update. I've tried everything I can think of and my PC still will not recognize the external hard drive. What could be wrong?

 

Thanks.



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#2 hamluis

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Posted 06 August 2015 - 03:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Hal06

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Posted 06 August 2015 - 04:13 PM

MiniToolBox Results:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Harold (administrator) on 06-08-2015 at 17:13:29
Running from "C:\Users\Harold\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion 15 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/06/2015 03:24:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service) (User: )
Description: 628: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:17:07 PM) (Source: Bonjour Service) (User: )
Description: 496: ERROR: read_msg errno 0 (The operation completed successfully.)


System errors:
=============
Error: (08/06/2015 04:54:19 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 04:24:18 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:53:59 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:27:33 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:25:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:25:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:24:29 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the ZAM Controller Service service to connect.

Error: (08/06/2015 03:23:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:23:45 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

    Signatures Attempted: %24

    Error Code: 0x8050a004

    Error description: This package does not contain up-to-date definition files for this program. For more information, see Help and Support.

    Signature version: 1.203.1304.0;1.203.1304.0

    Engine version: %600

Error: (08/06/2015 03:22:00 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.


Microsoft Office Sessions:
=========================
Error: (08/06/2015 03:24:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service)(User: )
Description: 628: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:17:07 PM) (Source: Bonjour Service)(User: )
Description: 496: ERROR: read_msg errno 0 (The operation completed successfully.)


=========================== Installed Programs ============================

Adobe Audition CC 2015 (HKLM-x32\...\{839A3566-AED6-4787-A849-5CBE2B1DC6AE}) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.2.0.129 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader X (10.1.15) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.15 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
AirPort (HKLM-x32\...\{AA68AAAE-41F0-40B5-8896-5947F5FD6889}) (Version: 5.6.1.2 - Apple Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-3e783ff3-a99d-4d01-aa52-2dd9502da2af) (Version: 2.2.0.97 - WildTangent) Hidden
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-f429e61c-7d12-4ce6-b3e2-ac8c0f0b58ad) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Chuzzle Deluxe (HKLM-x32\...\WTA-d9879116-6977-404c-87e0-22b3396f82b9) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (HKLM-x32\...\WTA-cfe8a876-c057-4cba-99d9-235ef353861e) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.8.4316 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.5.4628 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-b9b9ab30-89f9-490c-8481-3ab5fed93a6e) (Version: 2.2.0.95 - WildTangent) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Epson Copy Utility 3.5 (HKLM-x32\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Event Manager (HKLM-x32\...\{8F01524C-0676-4CC1-B4AE-64753C723391}) (Version: 3.01.0005 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan PDF EXtensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0000 - SEIKO EPSON Corp.)
EPSON WorkForce GT-1500 Scanner Driver Update version 3.0.2.0 (HKLM-x32\...\ScannerDriverUpdateEPSON WorkForce GT-1500_is1) (Version: 3.0.2.0 - Epson America Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E1ACF120-CD69-47F0-B202-9A4B95C436D8}) (Version: 5.1.5 - Hewlett-Packard)
Farm Frenzy (HKLM-x32\...\WTA-a2a37431-2b68-4e59-aa37-4c684050f3af) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-a32560a2-6090-493c-acbb-d5e5920923d4) (Version: 2.2.0.98 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-2b1d184a-b2de-43d5-ac05-b5ef203b0b16) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.130 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HL-L2340D series (HKLM-x32\...\{46B58839-2405-48D6-A59D-F8246158A6ED}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
Hoyle Card Games (HKLM-x32\...\WTA-8ce21772-577a-4634-8cfa-4b0c5fdb7767) (Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\...\{13133E99-B0D5-4143-B832-AAD55C62A41C}) (Version: 6.0.19.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{394B14EA-B072-4440-9510-87797CB12371}) (Version: 2.20.21 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{5B6F604A-7144-40C1-B73C-20781779B944}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{DB97D0DE-0AA1-413C-8398-92C7FA3F4A67}) (Version: 4.6.13.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{3AF15EEA-8EDF-4393-BB6C-CF8A9986486A}) (Version: 7.3.35.20 - Hewlett-Packard Company)
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
IDrive Version - 6.0 (HKLM-x32\...\IDrive_is1) (Version: 6.0 - Pro Softnet Corp)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3325 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.1.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
ISIS Driver - EPSON GT-1500 v1.0 (HKLM-x32\...\{D41864EF-CC5D-4CF4-B0B9-CA3152164157}) (Version: 1.0 - EMC Captiva)
Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
iTunes (HKLM\...\{6CF1A7E2-8001-4870-9F18-3C6CDD6FE9E3}) (Version: 12.2.1.16 - Apple Inc.)
Jewel Match 3 (HKLM-x32\...\WTA-27cff951-1e3a-4f1f-b01a-a0fdf106841e) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-934bd412-333b-4346-9aea-7de9ecc7f300) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-b86c6654-4386-4a71-abfa-479976c57742) (Version: 2.2.0.95 - WildTangent) Hidden
Luxor HD (HKLM-x32\...\WTA-36aaea2e-2494-4828-a933-60c2ea7cc368) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-8a70463a-0cbd-4a45-aaf6-0ceb1b7d2a8e) (Version: 2.2.0.95 - WildTangent) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4737.1003 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PaperPort Image Printer 64-bit (HKLM\...\{ABA4FAF1-6389-45F9-92CE-3914A4E5C471}) (Version: 1.00.0000 - Nuance Communications, Inc.)
Penguins! (HKLM-x32\...\WTA-f4b400c5-9d41-4bf2-8365-b7ffaaef2227) (Version: 2.2.0.98 - WildTangent) Hidden
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-60f44f92-294e-4560-b251-a590aa6dd264) (Version: 2.2.0.98 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WTA-2f02f84e-5907-49ac-9546-a90c43c013a5) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-d6d74b0b-0d65-41e6-ab48-8fa0e97f6096) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-2488f127-a129-4377-b055-dc1d61196d37) (Version: 2.2.0.98 - WildTangent) Hidden
Print to PDF (HKLM-x32\...\Print to PDF) (Version:  - Free PDF Solutions)
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4008.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4003.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
QuickTime 7 (HKLM-x32\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
RealDownloader (HKLM-x32\...\{7FBAD091-89F7-4C77-A224-15FF4423C7D2}) (Version: 17.0.13 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.13 - RealNetworks)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 1.1.9200.23 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.75.827.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.13.1216 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Revo Uninstaller Pro 3.1.1 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.1 - VS Revo Group, Ltd.)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-3d38dcb8-b69b-4207-aeb8-d01dc7f126a5) (Version: 2.2.0.98 - WildTangent) Hidden
ScanSoft PaperPort 11 (HKLM-x32\...\{DEA18FF6-D84A-4242-9663-692E5BA56805}) (Version: 11.1.0000 - Nuance Communications, Inc.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.2 - Synaptics Incorporated)
System Ninja version 3.0.6 (HKLM-x32\...\{6E67710E-206D-43AB-BF21-E7CD63056C55}_is1) (Version: 3.0.6 - SingularLabs)
Torchlight (HKLM-x32\...\WTA-90f3a534-0ddd-406c-9954-246f650d2d5a) (Version: 2.2.0.98 - WildTangent) Hidden
TouchCopy 12 (x64) (HKLM\...\{A78371FD-1106-48D5-BCC6-9BE345013D91}) (Version: 12.73 - Wide Angle Software)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-cedfd047-3437-4a46-9233-5e54019cc098) (Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.13 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-6a48c10f-0ebb-4ead-a1e8-1c6cce16e093) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 8126.3 MB
Available physical RAM: 5056.38 MB
Total Virtual: 16250.8 MB
Available Virtual: 12823.89 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:675.83 GB) (Free:454.51 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:22.51 GB) (Free:2.42 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.06 GB) FAT32

========================= Users: ========================================

User accounts for \\HAROLD-HP

Administrator            Guest                    Harold                   


**** End of log ****
 



#4 Hal06

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Posted 06 August 2015 - 04:17 PM

http://speccy.piriform.com/results/NjeyzAN2dkOdzo5kexsQ4P6



#5 JohnHenery

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Posted 06 August 2015 - 04:30 PM

From that log, I see 2 things:

 

One: providing your external is Drive F: it appears to be corrupt, showing only .1 gb (1 mb) of total storage space. So that is not good. 

 

You could try connecting the device through a linux distribution to pull the files, try running it through a disk repair to repair the bad sectors of the harddrive.. Have you recently dropped it? Or unplugged it without safely removing (despite what many think, this is not just a myth, especially with HDD. 

 

If you fail to repair the file structure, might i recommend Recuva or PhotoRec for basic forensics / file recovery.

 

 

 

Oh and the 2nd thing is that your Antivirus Definitions appear to be out of date. AV works off of a database of signatures. Each signature is known malware, and not having up to date definitions, your computer is not looking for the most recently acknowledge and documented malware, therefore allowing it into your system.

 

So update your AV, friend. :)



#6 Hal06

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Posted 06 August 2015 - 04:36 PM

Several things.

 

First, thanks.

 

The external drive is G. It isn't connected. Should I connect and rerun the above?

 

Drive F is HP Tools.

 

For anti-virus I use Microsoft Security Essentials. I thought it updated automatically?



#7 Hal06

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Posted 06 August 2015 - 05:07 PM

I reattached the problem hard drive and reran minitoolbox. The results:
 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Harold (administrator) on 06-08-2015 at 18:06:27
Running from "C:\Users\Harold\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion 15 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/06/2015 03:24:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service) (User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service) (User: )
Description: 628: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:17:07 PM) (Source: Bonjour Service) (User: )
Description: 496: ERROR: read_msg errno 0 (The operation completed successfully.)

System errors:
=============
Error: (08/06/2015 05:53:53 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 05:23:47 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 04:54:19 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 04:24:18 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:53:59 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:27:33 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:25:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:25:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (08/06/2015 03:24:29 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the ZAM Controller Service service to connect.

Error: (08/06/2015 03:23:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Microsoft Office Sessions:
=========================
Error: (08/06/2015 03:24:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:21:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:20:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service)(User: )
Description: 576: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:19:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service)(User: )
Description: 628: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (08/06/2015 03:18:07 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (08/06/2015 03:17:07 PM) (Source: Bonjour Service)(User: )
Description: 496: ERROR: read_msg errno 0 (The operation completed successfully.)

=========================== Installed Programs ============================
Adobe Audition CC 2015 (HKLM-x32\...\{839A3566-AED6-4787-A849-5CBE2B1DC6AE}) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.2.0.129 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader X (10.1.15) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.15 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
AirPort (HKLM-x32\...\{AA68AAAE-41F0-40B5-8896-5947F5FD6889}) (Version: 5.6.1.2 - Apple Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-3e783ff3-a99d-4d01-aa52-2dd9502da2af) (Version: 2.2.0.97 - WildTangent) Hidden
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-f429e61c-7d12-4ce6-b3e2-ac8c0f0b58ad) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Chuzzle Deluxe (HKLM-x32\...\WTA-d9879116-6977-404c-87e0-22b3396f82b9) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (HKLM-x32\...\WTA-cfe8a876-c057-4cba-99d9-235ef353861e) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.8.4316 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.5.4628 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-b9b9ab30-89f9-490c-8481-3ab5fed93a6e) (Version: 2.2.0.95 - WildTangent) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Epson Copy Utility 3.5 (HKLM-x32\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Event Manager (HKLM-x32\...\{8F01524C-0676-4CC1-B4AE-64753C723391}) (Version: 3.01.0005 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan PDF EXtensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0000 - SEIKO EPSON Corp.)
EPSON WorkForce GT-1500 Scanner Driver Update version 3.0.2.0 (HKLM-x32\...\ScannerDriverUpdateEPSON WorkForce GT-1500_is1) (Version: 3.0.2.0 - Epson America Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E1ACF120-CD69-47F0-B202-9A4B95C436D8}) (Version: 5.1.5 - Hewlett-Packard)
Farm Frenzy (HKLM-x32\...\WTA-a2a37431-2b68-4e59-aa37-4c684050f3af) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-a32560a2-6090-493c-acbb-d5e5920923d4) (Version: 2.2.0.98 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-2b1d184a-b2de-43d5-ac05-b5ef203b0b16) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.130 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HL-L2340D series (HKLM-x32\...\{46B58839-2405-48D6-A59D-F8246158A6ED}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
Hoyle Card Games (HKLM-x32\...\WTA-8ce21772-577a-4634-8cfa-4b0c5fdb7767) (Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\...\{13133E99-B0D5-4143-B832-AAD55C62A41C}) (Version: 6.0.19.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{394B14EA-B072-4440-9510-87797CB12371}) (Version: 2.20.21 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{5B6F604A-7144-40C1-B73C-20781779B944}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{DB97D0DE-0AA1-413C-8398-92C7FA3F4A67}) (Version: 4.6.13.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{3AF15EEA-8EDF-4393-BB6C-CF8A9986486A}) (Version: 7.3.35.20 - Hewlett-Packard Company)
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
IDrive Version - 6.0 (HKLM-x32\...\IDrive_is1) (Version: 6.0 - Pro Softnet Corp)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3325 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.1.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
ISIS Driver - EPSON GT-1500 v1.0 (HKLM-x32\...\{D41864EF-CC5D-4CF4-B0B9-CA3152164157}) (Version: 1.0 - EMC Captiva)
Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
iTunes (HKLM\...\{6CF1A7E2-8001-4870-9F18-3C6CDD6FE9E3}) (Version: 12.2.1.16 - Apple Inc.)
Jewel Match 3 (HKLM-x32\...\WTA-27cff951-1e3a-4f1f-b01a-a0fdf106841e) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-934bd412-333b-4346-9aea-7de9ecc7f300) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-b86c6654-4386-4a71-abfa-479976c57742) (Version: 2.2.0.95 - WildTangent) Hidden
Luxor HD (HKLM-x32\...\WTA-36aaea2e-2494-4828-a933-60c2ea7cc368) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-8a70463a-0cbd-4a45-aaf6-0ceb1b7d2a8e) (Version: 2.2.0.95 - WildTangent) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4737.1003 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0.3 (x86 en-US)) (Version: 39.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PaperPort Image Printer 64-bit (HKLM\...\{ABA4FAF1-6389-45F9-92CE-3914A4E5C471}) (Version: 1.00.0000 - Nuance Communications, Inc.)
Penguins! (HKLM-x32\...\WTA-f4b400c5-9d41-4bf2-8365-b7ffaaef2227) (Version: 2.2.0.98 - WildTangent) Hidden
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-60f44f92-294e-4560-b251-a590aa6dd264) (Version: 2.2.0.98 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WTA-2f02f84e-5907-49ac-9546-a90c43c013a5) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-d6d74b0b-0d65-41e6-ab48-8fa0e97f6096) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-2488f127-a129-4377-b055-dc1d61196d37) (Version: 2.2.0.98 - WildTangent) Hidden
Print to PDF (HKLM-x32\...\Print to PDF) (Version:  - Free PDF Solutions)
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4008.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4003.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
QuickTime 7 (HKLM-x32\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
RealDownloader (HKLM-x32\...\{7FBAD091-89F7-4C77-A224-15FF4423C7D2}) (Version: 17.0.13 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.13 - RealNetworks)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 1.1.9200.23 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.75.827.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.13.1216 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Revo Uninstaller Pro 3.1.1 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.1 - VS Revo Group, Ltd.)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-3d38dcb8-b69b-4207-aeb8-d01dc7f126a5) (Version: 2.2.0.98 - WildTangent) Hidden
ScanSoft PaperPort 11 (HKLM-x32\...\{DEA18FF6-D84A-4242-9663-692E5BA56805}) (Version: 11.1.0000 - Nuance Communications, Inc.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.2 - Synaptics Incorporated)
System Ninja version 3.0.6 (HKLM-x32\...\{6E67710E-206D-43AB-BF21-E7CD63056C55}_is1) (Version: 3.0.6 - SingularLabs)
Torchlight (HKLM-x32\...\WTA-90f3a534-0ddd-406c-9954-246f650d2d5a) (Version: 2.2.0.98 - WildTangent) Hidden
TouchCopy 12 (x64) (HKLM\...\{A78371FD-1106-48D5-BCC6-9BE345013D91}) (Version: 12.73 - Wide Angle Software)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-cedfd047-3437-4a46-9233-5e54019cc098) (Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.13 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-6a48c10f-0ebb-4ead-a1e8-1c6cce16e093) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 8126.3 MB
Available physical RAM: 5272.08 MB
Total Virtual: 16250.8 MB
Available Virtual: 12963.71 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:675.83 GB) (Free:454.32 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:22.51 GB) (Free:2.42 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.06 GB) FAT32

========================= Users: ========================================
User accounts for \\HAROLD-HP

Administrator            Guest                    Harold                   [/size]


**** End of log **** 


Edited by hamluis, 06 August 2015 - 07:40 PM.


#8 JohnHenery

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Posted 06 August 2015 - 05:08 PM

I would connect and rerun, yes. Depending on how you have it setup. It is always good to occasionally check to make sure that automatic updates are working. I Periodically check my AV (Vipre - Highly recommended) for updates, and patches, to be sure that all is well, as I also do with my Windows Updates.

 

With it being Security Essentials.. Which I believe is not even a program anymore, due to the rebranding, it should be Windows Defender. 

 

I would open Essentials/defender and check for updates, also check that your Firewall is on.

 

Your installed programs indicate that you have a large amount of free games downloaded and installed as well, so I would run a deep scan, preferably in SafeMode (Which I believe there is a How To Pin at the top of the forum which assist in accessing Safemode.

 

So, from here, I would run a safe mode scanner, (Malwarebytes is popular, but I would recommend Vipre Rescue as I have the link right here and it is free and specifically for Safe Mode Scanning http://www.vipreantivirus.com/live/ )

 

Sorry to hijack the thread, as I know the security concern is not the main topic.



#9 Hal06

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Posted 06 August 2015 - 05:08 PM

Snapshot with problem drive attached.

 

http://speccy.piriform.com/results/J3CvgmQKEc4K6x8VwxUH0QF



#10 JohnHenery

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Posted 06 August 2015 - 05:19 PM

According to the second log, it is not finding the drive, which I figured would be the results either way.

 

With it being an external, I would try a few things.

 

First, replace the usb cable you are using. If it does not help, you may try pulling the harddrive out of the external casing, and docking it if you have a harddrive dock like http://www.thermaltakeusa.com/products-model.aspx?id=C_00002058

 

But it is likely that the external just became corrupt, sadly. 

 

Liie I was saying earlier, it can be corrupt if you unplugged it, without removing safely, or it could have been dropped. There are many reasons it can be corrupt.

 

 

If the above doesn't work, you can try to recover the disk and repair the bad sectors, but that would require more knowledge of CheckDisk or Disk Part, that I am not experienced enough with to offer.

 

I would recommend conencting it through Linux distro to see if it connects.. but that is all I can safely suggest from here, as harddrive recovery is not my forte (yet) but file recovery I can help with, if the hard drive itself is a lost cause.



#11 JohnHenery

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Posted 06 August 2015 - 05:21 PM

Also, snapshot shows that windows defender is disabled. So you should fix that. lolol



#12 Phantom010

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Posted 06 August 2015 - 05:30 PM

What's the make and model of that external drive?

 

Try USBDview. Run the program and try finding your device in the list. Then, right-click it and see if you can enable it.



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#13 Hal06

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Posted 06 August 2015 - 06:49 PM

JohnHenry - what do you mean by removing safely?



#14 Hal06

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Posted 06 August 2015 - 06:52 PM

USBDview sounds interesting but it won't download.



#15 JohnHenery

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Posted 06 August 2015 - 07:08 PM

If you right click any removable media through Windows Explorer, you will see an option to "Eject" which safely removes it, and gives you an error message if content is still running to and from the machine.






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