I have an Asus Laptop running windows 10.
My external hdd and a flash drive aren't being recognized in windows explorer. In device manager both "USB mass storage device" icons have the yellow warning shield, and both their Properties have this message:
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory."
I have uninstalled each drive in device mgr, restarted computer, same result.
I've tried to update drivers in DM, but message says my current drivers are correct for these hardware items.
Oddly, my wireless mouse and keyboard function properly with the unifying receiver plugged into any of the 3 usb ports, so I've ruled out the ports being bad.