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cant run chrome & can get to google only through another browser


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2 replies to this topic

#1 buddhasminion

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Posted 06 August 2015 - 07:44 AM

I stupidly responded to one of those redirects that say to call someone for help due to virus.I didnt agree to buy anything & now I am not even able to run chrome after downloading an updated version.I attemped to go back to an earlier point,but I think the earlier snapshot was with google,so there wasnt a restore point that was before this happened.Tried combofix(didnt realize I wasnt supposed to run myself),but it didnt seem to fix problem.Was going to post log,but since I had to go to COMPUTER to even get to it(it didnt get to desktop)& it wont let me upload whole thing to this site,I dont know how to.sorry.I nreally need to fix this,but after that,since I obviously dont know what I'm doing,I would love to hear a few recomendations about learing this stuff.



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#2 nasdaq

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Posted 09 August 2015 - 07:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Wait for further instuctions.

#3 nasdaq

nasdaq

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Posted 14 August 2015 - 08:25 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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