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BSOD When playing games


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#1 dantheman0304

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Posted 05 August 2015 - 08:40 PM

Whenever I play a game about 5 minutes in I will get a blue screen. 

 

· OS - Windows 7  Home Premium 
·  x64 bit
· windows 7 original install
·  full retail version 
· 3 years
· Original installation
· AMD Phentom™ X4 840 Processor
· Geforce GTS 450
· ASUSTeK Computer INC. -M LM5A78LX 
· ASUS M5A78L-M LX Windows 7 Home premium
3.20 gigahertz AMD Phenom II X4 840
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
· Custom Build
· Custom Build
· Desktop
 
Appreciate anyone's help on this issue
 
Thanks, Daniel


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#2 jcgriff2

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Posted 05 August 2015 - 10:20 PM

Hi Daniel. . .

 

Please run the Blue Screen of Death (BSOD) Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Thank you.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 05 August 2015 - 10:20 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 dantheman0304

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Posted 07 August 2015 - 12:59 PM

I hope this is what you need, I may include the others if i didn't zip it up correctly. Please let me know if you need anything else.

Attached Files



#4 usasma

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Posted 08 August 2015 - 04:10 PM

Your UEFI/BIOS (version 0404) dates from 2011  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

These things have problems in Device Manager.  Please uninstall them:

 

LogMeIn Mirror Driver    ROOT\DISPLAY\0000    Failure using the VxD loader.
Norton Management Settings Manager    ROOT\LEGACY_CCSET_MCLIENT\0000    This device is not present, is not working properly, or does not have all its drivers installed.

If you uninstall your Norton Antivirus/Internet Security, be sure that you install/activate some sort of protection for the system while testing.

It appears that you have Avira installed - so that should be OK.  Use the Norton Removal tool to remove the remnants of the old program:  https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

Many, many errors in the WER section of MSINFO32 that relate to the nVidia Streaming Service.  Please:

- uninstall all nVidia video components from the system

- download and install the latest, Win7 compatible versions from http://www.geforce.com/drivers

- monitor for further BSOD's

 

Beyond that, this looks very much like a hardware/low-level driver problem.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on from there.

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Aug  5 19:25:17.652 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080515-23275-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 0:00:13.152[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa8007f728f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007f728f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  1 13:31:04.671 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080115-15912-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 0:00:11.873[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa80079598f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80079598f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  1 13:14:25.376 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080115-17284-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 0:00:10.578[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa8008016748, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008016748, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Aug  5 19:25:17.652 2015 (UTC - 4:00)**************************
AtiPcie.sys        Mon Aug 24 04:25:26 2009 (4A924E76)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
[/font]
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 dantheman0304

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Posted 09 August 2015 - 04:37 PM

Thank you , USASMA and or John!

 

 Sorry about the delay in replying, I am 16 years old and have had band camp this week, school is starting in about a week, so anyway, I have a very important question.  I believe I got an infection in my Chrome browser, which I believe is now clean. I had lots of PUPS and PUMS, etc.  All the scans including Malwarebytes, MBAR, TDSSKiller and eset online show that my system is clean.

 

However!  My internet explorer keeps popping up this content advisor continually and I have read and researched and come to the conclusion that someone has elevated rights in my system, also when i try to do something make changes to my system, it pops up as well. It is partially crippled because I can do everything I need to with the exception of getting my internet explorer working properly.  We also restored some missing services (My aunt and I - I'm learning!!) But it won't let me install the .reg file for BITS - tells me it is in use or at least it gibes me and error.   I believe I may be hacked  :smash: .  I have spent hours and hours at least 40 with my Aunt trying to help me.  (She is good at disinfection, but has not seen this problem before.  

 

So:  I have several questions:

 

1.  Do I need to go to the forum for malware infection help before I clean out my Nvidia drivers?  I may have inadvertently downloaded the wrong ones as my Avira picked up a .rar file in my downloads that said amd.bios.drivers or something to that effect was infected and quarantined it.

 

2. I found a program called DDU from Winegard that cleans out any Nvidia drivers that are in the system.  Are you okay with me running that??  (NOW i know where to get the correct drivers BTW)

 

3. Last of all, I ran the norton uninstaller and I believe that it was installed by another user and it won't remove it, so i need to do a registry edit as well as for logmein because they are archived unknown users now.

 

So thank you for your precious time addressing this situation and I have learned a very valuable lesson!!!  (Actually many)  :warrior:

 

Thanks so much for you all volunteers. 

 

Daniel

Attached Files


Edited by dantheman0304, 09 August 2015 - 04:43 PM.


#6 usasma

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Posted 10 August 2015 - 05:17 AM

Don't worry about delays here - I get notified by email when you respond.

 

I'd get the malware checks done first.  They can cause problems that I can't help fix.

 

I don't like DDU, but have no real experience with it.  AFAIK, it doesn't hurt anything - so give it a try if you'd like (make sure to set System Restore points prior to using it - just in case)

 

Try the free RevoUninstaller to remove those 2:  http://www.revouninstaller.com/revo_uninstaller_free_download.html

You can also use the Norton Removal Tool (free also):  https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Suggestions for manual removal of LogMeIn (haven't tried it myself):  http://community.logmein.com/t5/Pro/MANUAL-UNINSTALL/td-p/18918

 

Just FYI - if someone has set the content advisor password on your system, I cannot help to bypass that.

If it's a malware thing, then the malware helpers should be able to help with it.

 

FWIW - DO NOT MESS IN THE REGISTRY!!!

But, as I never listened to that advice myself - if you do mess in the registry, back it up before messing with it.

When we manually removed Norton (several years ago), it took 2 experienced tech's over 4 hours to do it.  And we got lucky that we didn't harm the system any more!

Good luck!


Edited by usasma, 10 August 2015 - 05:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 dantheman0304

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Posted 10 August 2015 - 01:57 PM

USASMA, 

 

Wow!  4 hours to get Norton out, that is scary.  I will take your advice above!  

 

I am wondering however, can we keep this open until I come back and we can finish up with any blue sreen problems left??  Or do I need to start a new thread.

 

 First time ever posting on any kind of forum.

 

Gracias and Thank you again!!  :love4u:



#8 usasma

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Posted 10 August 2015 - 04:08 PM

This topic will stay open as long as you leave it open.

I'll get an email that you've replied even if it takes a year or two.

I'll be glad to help out - this is how I got started in the forums.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 dantheman0304

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Posted 10 August 2015 - 05:30 PM

Okay! Well wish me luck, maybe I can learn enough to be a helper someday too!  I will be back .......................  To be continued :-)



#10 usasma

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Posted 11 August 2015 - 08:01 AM

Good luck!  See you later!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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