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Win 7 Upgrade Icon Missing - ACCESS DENIED


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#1 waqnis

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Posted 05 August 2015 - 04:51 PM

Windows 7 Professional with SP1

HP DC7700 Dual Core 2.13 gHz 32 bit 

160 GB HD 2 GB Ram

 

 

In the process for upgrade to Windows10,  installed required updates.

 

The Windows10 Upgrade App icon never appeared on taskbar. Researched Microsoft site and ran  the troubleshooter which showed:

 

Error 0x8007005

 

Exploring this, found that the fix is a long, cumbersome process. 

 

Don't find option to sign on as Administrator. I had purchased the PC from a previous owner and have a Recovery Disc.  Why all other updates installed without any problem ?

 

Kindly assist.


Edited by waqnis, 05 August 2015 - 04:52 PM.


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#2 hamluis

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Posted 05 August 2015 - 05:33 PM

You might try running the System Update Readiness Tool.

 

Or...try this, http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install .

 

I did not have the Get Win 10 icon but I followed the yellow brick road laid out per the link...and downloaded the .iso file a few days ago.  I have no wish to upgrade any of my current Win 7 installs, but I want the capability of doing a clean install of Win 10...when I feel like it :).

 

Louis



#3 waqnis

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Posted 05 August 2015 - 07:56 PM

Thank you neither of the links applicable to my Win 7 pc.

 

Like you, I am in no rush to upgrade to Windows 10 but curious to find out the reason for missing upgrade icon.



#4 hamluis

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Posted 06 August 2015 - 09:08 AM

FWIW:  http://superuser.com/questions/922441/why-don-t-i-have-the-get-windows-10-icon

 

Louis



#5 waqnis

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Posted 06 August 2015 - 11:49 AM

Thank you.  

 

Shall follow up. 



#6 guit30

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Posted 07 August 2015 - 04:28 AM

Wagnis,

       You could try installing windows update KB3035583, that is what put the w10 on my toolbar. I uninstalled it, because I thought it was a troublemaker, so you might want to check on it first.

Jim


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#7 Condobloke

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Posted 07 August 2015 - 04:48 AM

Your problem rings a faint bell....I advised someone here to install KB 2919355 .....and they met with success.


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT EXCLUSIVELY... NO DUAL BOOT, NO VIRTUAL MACHINE

 

 

 Failure is not an option. It comes bundled with your Microsoft product.

 

 

 


#8 Go The Power

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Posted 07 August 2015 - 07:51 PM

Hello,

 

When you run Windows Update are all updates installed?



#9 waqnis

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Posted 08 August 2015 - 10:34 AM

Re: Upgrade problem

 

KB2919355 - I'm running Windows 7.  When I went to download from standalone site, it listed option for Windows 8.1  

 

KB2919355- x86msu 319.00 mb

 

Is that the right one ?

 

Thank you

 

 

 



#10 waqnis

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Posted 08 August 2015 - 10:38 AM

Jim -

 

KB3035583 was successfully installed before I reported my problem.

 

Regards



#11 waqnis

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Posted 08 August 2015 - 10:42 AM

BC Advisor

 

Yes, required updates are in place except for KB2919355.

 

Awaiting clarification about applicability because download site lists Windows 8.1

 

Thank you.



#12 guit30

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Posted 09 August 2015 - 06:02 AM

I think it is KB2565063 for W7

Jim


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#13 waqnis

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Posted 10 August 2015 - 11:31 AM

Thanks to all responders and helpful suggestions.

 

Happy to report that the issue resolved.  Upgrade Icon is now on my desk top !

 

It was SURT (System Upgrade Readiness Tool) that lead me to 22 missing, important Updates.

 

After installation and restart, the Upgrade icon appeared.

 

Again, thank you. . 






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