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help with external hard drives


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#1 oldandretired

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Posted 05 August 2015 - 08:18 AM

i live in florida and we get storms that knock out the power. i had windows damaged an had to reformat,now windows will not reconize my external hard drives. plug and play will not reconnize them. i was going to upgrade to windows 10 but wanted to solve this problem first. they were turned off when the storm hit and was off when i reformated. they work on my other computers but not this one. any idea what i can do?all my backups for this computer is on them.



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#2 LFos42

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Posted 08 August 2015 - 03:09 PM

I'm wondering since the drives work on other computers but not the one that's having issues that maybe you have a hardware issue from a power surge during the storm.  Not on the drives, but on the ports in the computer you are using to try to read them from. Are they USB interface I'm guessing? You could try a different port, but if the ports are bad, you might need to plug them in internally to transfer data from them.  Does the computer find the drives when you plug them (out of the external drive enclosure) into the internal wiring harness of the computer?  It could be the USB controller physically, or it could be the USB controller software/drivers.  If it's software, you can solve it.  If it's hardware, you might want to install a PCI card that has a USB controller and ports so you can plug them back in and use USB devices... this is all short of replacing the motherboard, of course.



#3 Captain_Chicken

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Posted 10 August 2015 - 09:29 AM

If important information is stored on this computer, you may want an uninterruptable power supply (ups). This will allow you to shut down the computer properly without corruption.

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