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shopperz virus


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#1 UPSTATE

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Posted 05 August 2015 - 07:06 AM

I have a customer with sopper Z,  I think this is the virus that is in this machine, Dell Vestro Windows 7, keeps getting pop ups. I can get it to do the pop ups when I am on the Tiger Direct site, She gets it on her sites such as her bank. We have run Malwayrebytes, Webroot Anti Virus, CC cleaner, Super antivirus, Adware, etc  Can"t see it in the programs but one of the pop ups says shopper z   Any ideas ?????  Does not show up in Reg Editor either...


Edited by hamluis, 05 August 2015 - 07:55 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Firehouse

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Posted 05 August 2015 - 08:03 AM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :

 

  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs

Post log here .

 

Step 2

 

Download AdwCleaner by Xplode and save it to your desktop.
 
Run tool as Administrator, accept terms of usage, and wait while database is updating.
 
After it's done with updating, click Scan button and wait while it's scanning.
 
All found items remove by clicking on Cleaning button, and allow tool to restart.
 
After restart will make a log which you will attach or paste in your reply.

 

Step 3

Download JRT by Malwarebytes and save it to your desktop.

Run tool as Administrator,accept disclaimer by pressing Y, and wait while it's scanning system.

Tool will automatically scan and remove all found items, if tool requires restart, allow it to do so.

Attach log here.


Edited by Firehouse, 05 August 2015 - 08:04 AM.


#3 dc3

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Posted 05 August 2015 - 12:53 PM

Remove all unwanted add ons in your browsers.

 

 
Running Firefox in Browser Safe Mode
 
--------------------
  •  
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Copy and paste the following into the run box and press Enter
 

firefox --safe-mode

  •  
  • Select Start in Safe Mode
  • Please report how Firefox is running
 
 
 
===================================================
 
Launching Internet Explorer Without Add-ons
 
----------
  •  
  • Click Start
  • Type iexplore.exe -extoff then press Enter
  • Check the browser behavior
 
 
 
===================================================
 
Launching Chrome Without Plugins or Extensions
 
--------------------
  •  
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type in chrome --incognito and press Enter
  • Test Chrome
 
 
=============
 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
 

Edited by dc3, 05 August 2015 - 12:54 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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