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Can't install Windows 10, keeps running into this error


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#1 av2k

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Posted 04 August 2015 - 10:39 PM

http://s9.postimg.org/79pdajuni/IMG_3096.jpg

anyone familiar with this error? Any help would be appreciated.. thanks!



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#2 usasma

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Posted 05 August 2015 - 10:01 AM

acs6nts.sys is an Accusys I2O RAID Controller miniport driver.

The 0xC0000359 error means that the system couldn't find that file (or that it was damaged).  That's essentially what the Info: line below it says.

 

The problem here is that you don't know if the boot manager is just acting up, if the driver file is damaged, or if the driver file is missing.

In most cases that I've seen (similar, but not exactly the same), there was either damage to the boot manager or there was a missing file (most often the error pointed to the Windows.old directory during an upgrade install).

 

We're going to need a complete description of how you tried to update to Win10 starting with what you did to the previous OS to make it able to update.

FWIW - you may fix this by using the bootrec /rebuildbcd command from Startup Repair, or by reinstalling the drivers for teh Accusys I2O RAID controller.  These are the most likely fixes IMO.


Edited by usasma, 05 August 2015 - 10:02 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 av2k

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Posted 05 August 2015 - 12:37 PM

The driver file is there but I'm going to try to reinstall it. I went to the motherboard website to download latest drivers but I have no idea where the "acs6nts.sys" driver file is.. 

http://www.asrock.com/mb/Intel/P67%2...load&os=Win764

 

My friend updated my computer with Windows 7 OS when we set up the computer.. then I tried to install via forced update method. I'll also try the startup repair command, thanks!



#4 usasma

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Posted 06 August 2015 - 04:47 AM

It's going to take a bit of work for me to find the RAID driver.

But in most cases the repair option (or the reinstall) will fix it - so give that a try first

 

In order to find it, I'll need this stuff:

1)  Do you have any extra cards installed in the system?

2)  Please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 av2k

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Posted 06 August 2015 - 07:19 AM

It's going to take a bit of work for me to find the RAID driver.

But in most cases the repair option (or the reinstall) will fix it - so give that a try first

 

In order to find it, I'll need this stuff:

1)  Do you have any extra cards installed in the system?

2)  Please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

 

Sure thing, I really appreciate you helping me. I tried rebooting from usb last night, it worked up until I get to a compatibility screen that says "Windows 10 media in use" and I have to go back to Windows 7. I also did the repair option but still get the acs6nts.sys error message above when installing windows 10. 

 

1.) I have one extra 970 video card in the system, other than that, it's just motherboard+ram+3 tb hd+1tb hd.

2.) I'll do this once I get home, thanks again for your help! It's driving me bonkers, lol.



#6 av2k

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Posted 06 August 2015 - 08:09 PM

Here's the information you require, thanks again for the help!

 

· OS - Windows 7 Ultimate
· x86 x64 
· What was original installed OS on system? Windows 7 ultimate
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Unsure, friend installed it for me. He worked for a school and had a disk that allowed many installs. 
· Age of system (hardware) - 2011
· Age of OS installation - have you re-installed the OS? 2011

· CPU - i5-2500k 
· Video Card - 2x 970 sli
· MotherBoard - ASRock P67 EXTREME4 (B3) LGA 1155 Intel P67 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
· Power Supply - CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply

· System Manufacturer - Custom
· Exact model number (if laptop, check label on bottom)- Desktop

· Laptop or Desktop? Desktop

Attached Files



#7 usasma

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Posted 07 August 2015 - 08:05 AM

Well, it's apparent that the acs6nts.sys driver is missing - so that's the cause of the error.

As such, without it the system won't boot.

 

The only way that you should get this error is if the acs6nts.sys driver was installed and is now missing.

Have you removed any devices recently?

Here's their download page:  http://www.accusys.com.tw/support/download.html

I wasn't able to find any acs6nts.sys drivers - only drivers that started with acs6xm, even in the legacy folders.

 

FWIW - likely the "friend" you had wasn't supposed to distribute the OS this way.  As such, it's possible that the key for this OS is blocked.

This shouldn't affect the installation of Win10, but it's possible that the initial install contains references for this device because it was included in the image that the school used for it's own hardware.

I'd start by:

- using Autoruns (free from here:  https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ) to disable (NOT delete) all references that cite the acs6nts.sys driver or service.

- then attempt to repair the boot stuff using the Command Prompt and the following commands (press Enter after each one):

bootrec /fixboot

bootrec /fixmbr

bootrec /rebuildbcd

I would strongly suggest making system restore points prior to doing this (the autoruns and the bootrec commands) as it may render the system unbootable.

Also, have a boot/repair disk handy so that you can boot to startup repair and then use System Restore to restore the system to a bootable state.

 

I'd also strongly suggest that you visit this site to learn more about legitimate Windows software:  http://windows.microsoft.com/en-us/windows/genuine

FYI - it's against forum rules to help with pirated software.

 

Good luck!


Edited by usasma, 07 August 2015 - 08:07 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 av2k

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Posted 07 August 2015 - 08:30 AM

Well, it's apparent that the acs6nts.sys driver is missing - so that's the cause of the error.

As such, without it the system won't boot.

 

The only way that you should get this error is if the acs6nts.sys driver was installed and is now missing.

Have you removed any devices recently?

Here's their download page:  http://www.accusys.com.tw/support/download.html

I wasn't able to find any acs6nts.sys drivers - only drivers that started with acs6xm, even in the legacy folders.

 

FWIW - likely the "friend" you had wasn't supposed to distribute the OS this way.  As such, it's possible that the key for this OS is blocked.

This shouldn't affect the installation of Win10, but it's possible that the initial install contains references for this device because it was included in the image that the school used for it's own hardware.

I'd start by:

- using Autoruns (free from here:  https://technet.microsoft.com/en-us/sysinternals/bb9

 

Ah okay, I'll try this when I get home. Thanks! Also, I updated to a validated Windows 7 ultimate key about a week ago when the current key didn't work, the new key turned my Windows 7 "legitimate" but still didn't work when I used it for Windows 10 upgrade.

 

Anywho, thanks again


Edited by av2k, 07 August 2015 - 08:31 AM.


#9 usasma

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Posted 07 August 2015 - 08:51 AM

You may end up trying a wipe and reinstall - and that may make things better.
At work we have greater success when updating from a clean install.
Often stuff that's been installed over the years will make it harder to upgrade.

This is (IMO) the same reason that we never recommend doing upgrade installs of Windows - too much other stuff that interferes with the upgrade.

 

If you do decide to go this way, don't forget to backup your stuff - as a clean install will wipe everything out!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 av2k

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Posted 07 August 2015 - 09:33 AM

You may end up trying a wipe and reinstall - and that may make things better.
At work we have greater success when updating from a clean install.
Often stuff that's been installed over the years will make it harder to upgrade.

This is (IMO) the same reason that we never recommend doing upgrade installs of Windows - too much other stuff that interferes with the upgrade.

 

If you do decide to go this way, don't forget to backup your stuff - as a clean install will wipe everything out!

 

Ah, I don't mind doing this at all. I can just do this from Windows 10 upgrade screen to do a clean install right?



#11 usasma

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Posted 08 August 2015 - 04:41 AM

Here's what I found about clean installs of 10:  https://www.google.com/search?q=windows+10+clean+install&ie=utf-8&oe=utf-8

I haven't done it myself yet.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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