Posted 12 July 2006 - 05:10 PM
Being that this computer is being used for business, payroll, accounting, etc, I suggest that they hire a professional to come in and disinfect their network, especially since you state no one there is competent to fix the numerous problems they have and that you are attempting to do it by remote control.
In addition to the viruses and adware they may be infected by trojans, keyloggers and who knows what else, and in my opinion your attempt at second party remote utilization of Hijack This, which will undoubtedly require registry changes, will be very risky.
It sounds like these people are playing Russian Roulette with their business just waiting to have their bank accounts and credit nailed. They need to have their complete network disinfected hands on by someone competent to do so and then protected with more than just a consumer version of Norton.