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Question about Event ID 12348 Volume Shadow Copy Service Operations


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#1 Nixxxed

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Posted 04 August 2015 - 08:53 PM

Hi -

 

This error is occurring on my PC:

 

"Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{8614580f-bb64-11e2-8ac0-78e3b5b077a1}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider"

 

Here is my question:  I used the MiniTool Partition Wizard program to partition my hard drive into a Windows drive (C:) and a Data drive (J:).  When I look at the System Restore Protection Settings in Control Panel, it says that protection is "ON" for both drives.  How do I determine which drive is having the problem?  I'm guessing it's the C: drive, but I can't figure out how to determine which drive corresponds with the alphanumeric string listed in the error code.

 

I found this Microsoft help page:  https://technet.microsoft.com/en-us/library/8029af8b-d3df-4093-80b8-938b10d6babd.aspx

 

Should I run the solution on both drives, or only the C: drive?

 

I'm currently running Win7 Home Premium with SP1 - 64-bit - all Windows updates are current.  Win10 is preparing itself to upgrade, and I wanted to get this error corrected beforehand.

 

Thanks for any help you can offer.  If you need any other system info, error info, screencaps, etc.,  please let me know.


Edited by Nixxxed, 04 August 2015 - 09:11 PM.


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#2 hamluis

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Posted 05 August 2015 - 10:58 AM

Well...the Windows partition files...are the concern here, I think.

 

But it's simple enough to check on both partitions...one will be C:, one will be J:.  It's probably wise to check both, IMO.

 

VSS is important when it comes to backing up the system.

 

Louis


Edited by hamluis, 05 August 2015 - 10:59 AM.


#3 dc3

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Posted 05 August 2015 - 12:22 PM

If the Volume Shadow Copy Service (VSS) does not have access to the volume root directory, shadow copy creation on the volume will fail.  Run the following command in the Command Prompt to resolve this.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type cmd in the Search programs and files box.
 
cmd will appear above the search box, right click on it and select Run as administrator form the menu that opens.  This will open the Elevated Command Prompt.
 
Copy and paste command below in the command prompt, then press Enter.
 
 
icacls C:\ /grant system:f

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Nixxxed

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Posted 05 August 2015 - 10:00 PM


icacls C:\ /grant system:f

 

Thank you, both, for the response.  I entered the command into an elevated command prompt.  I'll keep an eye on the Event Viewer to see if the error reoccurs.

 

Just to be clear - the command only needs to be entered for my C: (system) drive, where the Windows files are located, correct?  My J: drive is only for data storage, but System Restore is monitoring the drive.

 

Thanks again for your assistance.\

 

Attached File  SystemRestore.jpg   51.28KB   1 downloads


Edited by Nixxxed, 05 August 2015 - 10:04 PM.


#5 Nixxxed

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Posted 05 August 2015 - 10:02 PM

The error reoccured. 

 

How do I determine what volume the alphanumeric string is referencing?

 

 

"Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{8614580f-bb64-11e2-8ac0-78e3b5b077a1}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider"


Edited by Nixxxed, 05 August 2015 - 10:32 PM.


#6 hamluis

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Posted 06 August 2015 - 09:15 AM

System Restore is a Windows function, with pertinent operating files on the Windows partition.

 

Any user can elect to have SR operative or disabled...anyone electing to keep it enabled...can determine if it monitors all partitions, some partitions, or no partitions (disabled for all partitions).

 

For more info on how SR operates, see http://windows.microsoft.com/en-US/windows/what-is-system-restore#1TC=windows-7 .

 

Louis



#7 dc3

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Posted 06 August 2015 - 11:27 AM

 


icacls C:\ /grant system:f

 

Thank you, both, for the response.  I entered the command into an elevated command prompt.  I'll keep an eye on the Event Viewer to see if the error reoccurs.

 

Just to be clear - the command only needs to be entered for my C: (system) drive, where the Windows files are located, correct?  My J: drive is only for data storage, but System Restore is monitoring the drive.

 

Thanks again for your assistance.\

 

attachicon.gifSystemRestore.jpg

 

This command will only involve the operating system, it will not do anything on any other mass storage units.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Nixxxed

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Posted 06 August 2015 - 08:08 PM

This command will only involve the operating system, it will not do anything on any other mass storage units.

 

 

Thank you for the clarification.

 

The error is still occurring, and I believe i have traced it to the Microsoft Office Click-to-Run app which came pre-installed on my PC.  I used the mountvol command, and found that the drive/volume which is causing the error - Volume{8614580f-bb64-11e2-8ac0-78e3b5b077a1} - is my "Q:\" drive which is assigned to the MS-Office installation.

 

Is it possible the Win10 upgrade will fix this type of error?  I've found other postings online which say I need to increase the size of the system partition, take ownership of the Q: drive, mess with the registry, etc.  The posts are several years old, and I can link them if needed.

 

If this VSS error won't mess up the upgrade, or cause other problems, I think I'd rather leave it alone.

 

Attached File  SystemRestore-mountvol.jpg   124.11KB   0 downloads

 

Attached File  SystemRestore-volumes.jpg   19.11KB   0 downloads



#9 dc3

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Posted 07 August 2015 - 08:40 AM

The VSS error is with the Volume Shadow Copy service, not with Office or the partition it is on.

 

Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type cmd in the Search programs and files box.
 
cmd will appear above the search box, right click on it and select Run as administrator from the menu that opens.  This will open the Elevated Command Prompt.
 
Copy and paste the command below in the Command Prompt, then press Enter.
 
vssadmin list writers >r&& sc qc vss >>r&& sc queryex vss >>r &&notepad r
 
A notepad file labeled R will open after the command has run.  Please copy and paste this in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Nixxxed

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Posted 07 August 2015 - 09:51 AM

Thank you.  Here are the contents of the R file:

 

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
© Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {877ec30a-de40-4377-a064-c96d1b5427d2}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {d2c3afad-b4d5-4d64-8c66-3af3e976bd2d}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {1d066b4d-34ab-482a-aa3f-86bcb0a33461}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {251477a8-56eb-428e-81f2-5917747ae803}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {ea018135-c187-4d91-9f12-3028f957ad6c}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {5703539d-8218-40f5-a8ce-927183d435c1}
   State: [1] Stable
   Last error: No error

Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {4e3297d5-73eb-4d91-b9cc-57995f2461a1}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {0b4623aa-4477-4dd2-93b1-3ab7f20fe0e4}
   State: [1] Stable
   Last error: No error

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: vss
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\vssvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Volume Shadow Copy
        DEPENDENCIES       : RPCSS
        SERVICE_START_NAME : LocalSystem

SERVICE_NAME: vss
        TYPE               : 10  WIN32_OWN_PROCESS  
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 4180
        FLAGS              :



#11 dc3

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Posted 07 August 2015 - 10:44 AM

What version of Microsoft Office are you running?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Nixxxed

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Posted 07 August 2015 - 10:52 AM

These are what shows up in my Control Panel when I click the Add/Remove Programs option.  All of these came pre-installed.  I did try to check the MS-Office Starter program for updates, and it said that all updates are handled through Windows Updates.  All my Windows Updates are current, and I have never hidden any available updates pertaining to MS-Office (Regular or Starter).

 

Attached File  SystemRestore-MSOffice.jpg   29.2KB   0 downloads



#13 dc3

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Posted 07 August 2015 - 11:23 AM

The upgrade to Windows 10 will not affect Microsoft Office 2010 as it is installed on a separate partition.  This version of Office is installed on the Q: drive, the operating system is installed on the C: drive.  I don't see how this problem would be related to MS Office 2010.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
================
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Nixxxed

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Posted 07 August 2015 - 12:36 PM

Speccy:  http://speccy.piriform.com/results/ETl6eFaGFOfmvnwHkktNASD

 

MiniToolbox:

 

In the System Errors section, the "bad block" entries are from my external hard drive.  I'm in the process of deleting everything off it so I can reformat the disk.

 

===============================================

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Chuck (administrator) on 07-08-2015 at 12:32:23
Running from "C:\Users\Chuck\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p7-1241 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/06/2015 12:47:40 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a48

Start Time: 01d0d0034c0d1145

Termination Time: 38

Application Path: C:\Windows\Explorer.EXE

Report Id: a05c2cf6-3bfe-11e5-a45d-78e3b5b077a1

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.


Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


System errors:
=============
Error: (08/07/2015 09:55:56 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

Error: (08/07/2015 12:13:33 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

Error: (08/06/2015 09:09:13 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

Error: (08/06/2015 01:13:27 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:25 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:22 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:20 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:18 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:15 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (08/06/2015 01:13:13 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.


Microsoft Office Sessions:
=========================
Error: (08/06/2015 12:47:40 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567a4801d0d0034c0d114538C:\Windows\Explorer.EXEa05c2cf6-3bfe-11e5-a45d-78e3b5b077a1

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/05/2015 09:43:12 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (08/05/2015 09:43:11 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


CodeIntegrity Errors:
===================================
  Date: 2015-08-05 10:27:36.943
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.933
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.923
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.823
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.593
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.583
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.573
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:36.473
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:35.413
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

  Date: 2015-08-05 10:27:35.403
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.


=========================== Installed Programs ============================

1st Free Solitaire 2.1 (HKLM-x32\...\1STFREE_is1) (Version: 2.1 - BVS Development Corporation)
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{F098B59C-C111-A9B1-8ECB-F599DE0BA42D}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 6.0.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Cleaner (HKLM-x32\...\{8D8024F1-2945-49A5-9B78-5AB7B11D7942}_is1) (Version: 5.0.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Defrag (HKLM-x32\...\{D627784F-B3EE-44E8-96B1-9509B991EA34}_is1) (Version: 9.0.0.0 - Auslogics Labs Pty Ltd)
Avant Browser (remove only) (HKLM-x32\...\AvantBrowser) (Version: 12.5.0.0 - Avant Force)
Bejeweled 3 (HKLM-x32\...\WTA-155c1f33-1b83-49b6-93e0-ac4294ca105a) (Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-24315bc3-9e85-48db-b676-d3ab8aa63220) (Version: 2.2.0.95 - WildTangent) Hidden
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 6.30.223.232 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2700 - Broadcom Corporation)
Broadcom Wireless Utility (HKLM\...\Broadcom Wireless Utility) (Version: 5.100.82.143 - Broadcom Corporation)
Bubble Wrap (HKLM-x32\...\{5BFFDDEB-AFD7-499F-BB13-7A6EAD927CDA}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WTA-7ca29f5b-288c-46b6-af87-afa4d0010e9c) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-17e411bf-9d40-44f1-975c-3f3506279057) (Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DipStych 0.6 (HKLM-x32\...\DipStych) (Version: 0.6 - Daniel Saunders)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-3017e596-faf4-46a8-a079-e65e610850db) (Version: 2.2.0.95 - WildTangent) Hidden
f.lux (HKCU\...\Flux) (Version:  - )
Farm Frenzy (HKLM-x32\...\WTA-eadb838c-79c2-43e6-a118-e0977df907c0) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-43d84054-853e-49b5-8f97-6c59225ab1a4) (Version: 2.2.0.98 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-a6ec53a3-3c58-400e-a8ee-6d87aadc49de) (Version: 2.2.0.97 - WildTangent) Hidden
FFmpeg (Windows) for Audacity version 2.2.2 (HKLM-x32\...\{9C7E31E3-017F-434C-AC40-24431A354A1E}_is1) (Version: 2.2.2 - )
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version:  - FileHippo.com)
Final Drive Fury (HKLM-x32\...\WTA-36725fbd-4b7e-4f71-ac4a-9509602bfec5) (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-5a38d158-78d4-457a-bae1-d78dea4c9685) (Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{B34A07DD-C6F7-414A-AE63-01019482EAF0}) (Version: 1.0.393.3870 - Hewlett-Packard)
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{0EEC4E49-D4C2-4E23-87F2-B5641F1A09E4}) (Version: 5.1.4244.16367 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 5.0.0.3 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{A35E58D6-2A0F-4051-983B-79342081338E}) (Version: 5.1.4301.21494 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15130.3904 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.15145.3905 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{8364E531-493B-4B05-8041-09D5CE38B975}) (Version: 5.1.4295.16450 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6374.0 - IDT)
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
JDownloader 0.9 (HKLM-x32\...\7289-1030-5602-7421) (Version: 0.9 - AppWork GmbH)
Jewel Match 3 (HKLM-x32\...\WTA-0dc9f365-11cb-455b-afb8-a54cc3f70f0b) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-58db8a19-be81-4de4-bb11-e8bd4e64e9b8) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-d8507828-883e-4677-a996-7cfd9372855c) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Letters from Nowhere 2 (HKLM-x32\...\WTA-fc923a0a-d2ac-45da-8801-fdcb5a576f5e) (Version: 2.2.0.97 - WildTangent) Hidden
Logitech Webcam Software (HKLM\...\{987FE247-4E69-4A2E-A961-D14F901FDBF6}) (Version: 12.10.1113 - Logitech Inc.)
Logitech Webcam Software Driver Package (HKLM\...\lvdrivers_12.10) (Version: 12.10.1110 - Logitech Inc.)
Luxor HD (HKLM-x32\...\WTA-0e4cc6f9-68d0-4920-b1d0-439ec60e3c2e) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-ee66c231-82dc-4c54-96e9-0d21fa006e0d) (Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40620.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
MiniTool Partition Wizard Home Edition 7.7 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.18.0 - NEC Electronics Corporation) Hidden
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.18.0 - NEC Electronics Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Pale Moon 25.6.0 (x86 en-US) (HKLM-x32\...\Pale Moon 25.6.0 (x86 en-US)) (Version: 25.6.0 - Moonchild Productions)
Pazera Free 3GP to AVI Converter 1.6 (HKLM-x32\...\{E39CFEE2-008E-459A-ADFD-60852A445D48}_is1) (Version: 1.6 - Jacek Pazera)
Penguins! (HKLM-x32\...\WTA-7ff059d8-ac79-45e0-8e4e-cd3f5ad773b1) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-b2a971e6-0d3b-4a98-abde-45d9598de66e) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-601a5a24-54a2-4a4f-9f81-5ba291975227) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-857172f3-2bf2-4b38-9b2f-db1e3f4a9d1e) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-3b39a562-300c-427c-abc2-79c33b9ac537) (Version: 2.2.0.98 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5706 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5706 - CyberLink Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4424 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-c30a4ae8-a991-49b8-88b0-8788b61a6778) (Version: 2.2.0.98 - WildTangent) Hidden
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
Spot (HKLM-x32\...\{3D171340-B528-42E0-92E4-BDA7AEEF6F32}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Tap Tap Bear (HKLM-x32\...\{A393CDFF-BEB8-48EA-990D-2EB35B311D23}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-698defbf-465b-4dd0-9a22-998572128c7b) (Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (HKLM-x32\...\WTA-d7b5d4b1-2052-44cd-80e4-76ad8a161c47) (Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (HKLM-x32\...\{F89BADB0-D319-470E-8024-443EE3A3402B}) (Version: 5.1.15.0 - Hewlett-Packard) Hidden
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-f57a5c91-548e-4250-a366-044b79d1ebdd) (Version: 2.2.0.98 - WildTangent) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
XnView 2.33 (HKLM-x32\...\XnView_is1) (Version: 2.33 - Gougelet Pierre-e)
Zuma's Revenge (HKLM-x32\...\WTA-b5ff7b4d-37f3-4604-801e-dee247dfe518) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 9654.91 MB
Available physical RAM: 7764.96 MB
Total Virtual: 19308.04 MB
Available Virtual: 16311.04 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:250 GB) (Free:156.11 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.94 GB) (Free:2.12 GB) NTFS
8 Drive j: (DATA) (Fixed) (Total:1595.97 GB) (Free:1395.05 GB) NTFS

========================= Users: ========================================

User accounts for \\SORCERER

Administrator            Chuck                    Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#15 dc3

dc3

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Posted 07 August 2015 - 12:47 PM

 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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