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Windows 10 freezing on startup and wakeup


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#1 outtawack311

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Posted 04 August 2015 - 08:25 PM

Hello Everyone, 

 

I just upgraded from Windows 7 to 10 on my Asus G73jh after checking compatibility on Sunday. It worked all day Sunday, but on Monday when I woke up the computer it moved for a minute and then froze completely. After powering off and turning it back on it did the same thing when I started it and tried to open firefox. After that I restarted the computer again and it didn't freeze. Today after waking the computer up again it froze again. This time powering off and on fixed it. 

 

I am also realizing while typing this that the keyboard now seems sluggish in comparison to Windows 7. 

 

Does anyone have any idea what might be going on right now and how to fix it?



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#2 usasma

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Posted 05 August 2015 - 09:54 AM

Likely outdated drivers (but that's just a SWAG - Scientific Wild A**ed Guess)

Make sure that you have all Windows Updates, then go to the Asus website and get ALL available Win10 drivers for your system.

If there aren't Win10 drivers available (or if the new drivers don't help), post back with this info:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 outtawack311

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Posted 07 August 2015 - 05:22 PM

Here is the event viewer. It is still freezing. ..

Attached Files



#4 usasma

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Posted 08 August 2015 - 04:43 PM

I'll also need the reports from Step1:

 

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

As I recall, Asus has a new Win10 version of the Intel Management Engine available.

If you can't find it on the G73 pages, try the G20AJ download page.

 

Open up Task Scheduler and delete this task folder:

NT TASK\Microsoft\Windows\Media Center\ (there's no more Media Center in Win10)

 

The only other errors that repeat in the Admin log are related to networking.
Please update ALL of your networking drivers (wired, wireless, bluetooth, etc)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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