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The Security Center could not turn on Windows Firewall

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#1 shrubtek`


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  • Local time:11:54 PM

Posted 04 August 2015 - 09:17 AM

I was running Kaspersky Internet Security 2015.


I uninstalled it using Revo Uninstaller.


On Startup, Windows Security Center reported Firewall was off.


There was no internet access.


When I attempted to start the Firewall, I received the message:


"We're sorry. The Security Center could not turn on Windows Firewall (etc.)"


I got a screenshot of "Security Center" which had references to:


Kaspersky Anti-Virus (Uninstalled as reported using "Advanced" Scan option)


PC Cleaner Pro (Uninstalled many moons ago)


I ran Malwarebytes which reported three (03) references to "PUP" files.


I removed those files.


I installed the latest version of Norton Security


Norton reported "Downloader.Upatre" and removed it along with "reimage5repair.exe" (PUA.Gen.3)


Internet access has returned, although I had to manually reset some internet options related to connection properties so they would behave as before.


Security Center opens now with references to Norton Firewall and Norton Antivirus, but I continue to wonder whether all is OK since I don't think any of these operations actually found the cause of the strange behaviour.


Anyone have any ideas or suggestions for more investigation(s)?



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#2 Firehouse


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  • Local time:04:54 AM

Posted 04 August 2015 - 09:23 AM

please download MiniToolBox by Farbar and save it to your desktop.
Run tool as Administrator and make sure that these options are checked :

  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs

Post log here .
Step 2
Download TFC by OldTimer and save it to your desktop.
Run it as Administrator and click on Start button.
If programs need reboot, allow it to do so.
NOTE: IF your desktop disappears, don't panic, it's normal.


Post log here.

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