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Persistent BSOD


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#1 Mad_Hat

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Posted 03 August 2015 - 11:02 PM

Build: Custom Desktop (all hardware no older then 6 months) 
OS: Windows 10 (x64) (full retail version)
Mother board: Asus A88X-Pro
RAM: 18GB
Processor: AMD A10-6700 APU 3.70 GHz
Graphics Card: GeForce GTX 660

Put your thinking caps on for this one!

Problem Description: My computer (seemingly) randomly BSOD

Attempted resolutions: Destructive restore; Completely wiped the drive and reinstalled the OS.

Current Status: There are very few programs install that are very unlikely to be the cause. I suspect it is a driver, but, everything can be working fine for hours before the BSOD.

Did I capture the most recent crash information, No. I have been researching how to find, read and understand event viewer and the C:\WINDOWS\MEMORY.DMP file. Unfortunately I am have trouble going forward. Can anyone assist me in identifying my BSOD and implementing a resolution.

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#2 Mad_Hat

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Posted 03 August 2015 - 11:30 PM

I ran DRIVER VERIFIER and after the reboot my unit BSOD on two consecutive reboots. Luckly I was able to go to todays created restore point. I think it is safe to say that this is likely driver related. Do you agree and what are my next steps?



#3 Mad_Hat

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Posted 04 August 2015 - 12:13 AM

I ran DRIVER VERIFIER and after the reboot my unit BSOD on two consecutive reboots. Luckly I was able to go to todays created restore point. I think it is safe to say that this is likely driver related. Do you agree and what are my next steps?

The Verifier has flagged rzpmgrk.sys. This is associated to my razer gaming mouse. I will research possible conflicts tomorrow and post my results here around 8pm est.



#4 Mad_Hat

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Posted 04 August 2015 - 12:28 AM

 

I ran DRIVER VERIFIER and after the reboot my unit BSOD on two consecutive reboots. Luckly I was able to go to todays created restore point. I think it is safe to say that this is likely driver related. Do you agree and what are my next steps?

The Verifier has flagged rzpmgrk.sys. This is associated to my razer gaming mouse. I will research possible conflicts tomorrow and post my results here around 8pm est.

 

Update - I just ran the diagnostic tool again (DRIVER VERIFIER) this time I "DID NOT" select my mouse to be verified. As a result the system rebooted perfectly fine with no errors validating the mouse as the problem. I could run it one more time and only select the mouse but at this point it probably redundant. 



#5 Mad_Hat

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Posted 04 August 2015 - 09:58 PM

Thank you for following this post, and to all that may come by this, I hope this is some what useful. I have updated my drivers for this device. I will run another test shortly, in the event it fails I will remove the drivers completely. In addition, even though I have this pretty much wrapped up, there is still a chance that there is faulty hardware causing the problem. I would advise to others to run diags on the ram. Reason being is if there's a page fault when performing operations, it can cause similar issues.
Well, thats all ladies and gents. Please message me with any questions, I will be happy to provide any help I can.


#6 Mad_Hat

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Posted 04 August 2015 - 10:31 PM

Update - I ran the test (driver verifier) after updating the software and it worked, no BSOD!



#7 usasma

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Posted 05 August 2015 - 09:28 AM

Sorry that no one got to this post to help you.  There just aren't that many BSOD helpers here.
I'm glad that you figured out it was your Razer mouse and that you were able to update the drivers.

Thanks for posting your results here as it will definitely help others who come looking for help with similar issues.

Finally, it was very good work that you did - congratulations for that!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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