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problem with windows 10


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#1 oldandretired

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Posted 03 August 2015 - 05:29 PM

windows has been trying to upload windows 10 sence 7/28, but it has failed 12 times. the code that i get is 80240020. any help with this problem? the rest of the updates no problem.



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#2 Aura

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Posted 03 August 2015 - 05:37 PM

Hi oldandretired :)

Follow the instructions below please.

EndqYRa.pngSoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    • net stop wuauserv
    • ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    • ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    • net start wuauserv
    • wuauclt.exe /updatenow
This should trigger the Windows 10 upgrade download and allow it to complete.

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#3 oldandretired

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Posted 03 August 2015 - 09:48 PM

i followed your instructions and windows 10 still failed? any other sugestions?



#4 oldandretired

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Posted 03 August 2015 - 09:50 PM

i still get the same error code.



#5 Aura

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Posted 04 August 2015 - 05:26 AM

If you are comfortable with going in the Registry, follow the instructions from Vidyaranjan A V below (the first reply to the thread).

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-update-installation-failure-80240020/d695e827-9774-4e10-8972-df8d51a7bb51?auth=1

If you aren't, let me know and I'll write the script for you.

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#6 oldandretired

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Posted 04 August 2015 - 06:14 AM

thanks very much for your help. it finley downloaded. so thank you.



#7 Aura

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Posted 04 August 2015 - 06:58 AM

Did it download before or after you made the change in the Registry? :)

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#8 oldandretired

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Posted 04 August 2015 - 08:19 AM

after i made the change.



#9 Aura

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Posted 04 August 2015 - 08:20 AM

Alright that's good, thank you for letting me know :)

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