I'm trying t help my brother out via TeamViewer, but nothing seems to be working. I know he is connected to the internet because we are sharing TeamViewer. I started off trying to upgrade his Windows 7 to Windows 10 and noticed it was really slow besides not being able to find the correct link to upgrade to 10. I did a scan of his computer (MalWare) and removed a mess, but still unable to connect with a Browser. He has Google Chrome. He did have IE there so I tried going through IE and still nothing. Would appreciate any suggestions. Thank you!