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New GPU and console output devices connect error


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#1 yopeepdis

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Posted 03 August 2015 - 10:14 AM

Hello,

I believe my Radeon HD 6870 failed recently, so I ordered a new Gigabyte AMD R7 370 256 Bit graphics card. When I put the new card into my ASRock P67 Extreme 4, the Dr. Debug status indicator reads 97 or "
console output devices connect". The card is receiving power I believe because the cooling fans are spinning.

 

Just to see what would happen, I put my old malfunctioning card back in, and the system was able to POST and I could boot in safe mode. Not sure what could be the problem with the new card.

 

Any thoughts or suggestions?

Thanks in advance!

Sincerely,
Alex

 



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#2 YeahBleeping

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Posted 04 August 2015 - 09:22 AM

Did you plug in the additional 6 pin power connector to the video card from the power supply?  You can find it on the bottom of the card and can see it in THIS video at time index 2:16


Edited by YeahBleeping, 04 August 2015 - 09:28 AM.


#3 yopeepdis

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Posted 04 August 2015 - 09:56 AM

Did you plug in the additional 6 pin power connector to the video card from the power supply?  You can find it on the bottom of the card and can see it in THIS video at time index 2:16

To my knowledge, there is only one 6 pin power connector on this card. The narrator in the video states there is one as well.

Thanks for the suggestion



#4 yopeepdis

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Posted 04 August 2015 - 03:29 PM

So I got a new card from Amazon, and I ran Display Driver Uninstaller (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html) prior to seating the new GPU. Same problem as before: system does not post and I get the error for "console output device connect".

At this point, I am at a loss for what to try. My mobo has a PCIexpress 2.0 and the R7 370 uses PCIexpress 3.0, but I don't think this should be a problem based on what I have read online.

Does anyone have an idea of what might be going on? I'd really appreciate it.

Could my PSU be bad? I'm able to boot windows with my old GPU if I uninstall the driver or if I boot into safe mode, so I'm hoping that it is not an issue with PSU output.

 

Edit:  I found someone with a similar problem who resolved it by updating the BIOS on their mobo. Here is the thread (http://www.tomshardware.com/answers/id-1902679/gpu-post-beep-display.html). I guess I will try this next


Edited by yopeepdis, 04 August 2015 - 04:01 PM.





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