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Asus Wireless Adapter Disabling Itself


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#1 blitzkrieg566

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Posted 02 August 2015 - 10:30 PM

Hello all, I recently bought a brand spankin' new Asus Intel Core i7-4720hq laptop, 64bit Windows 8.1.

Initially, it would drop the internet connection every 30 minutes or so. I eventually toggled the switch to stop if from cutting off the wireless adapter to save power and I thought this solved the problem. However, now about 3-4 times a day, the wireless adapter cuts off entirely, and nothing brings it back except restarting the computer. In fact, it won't even allow me to open the window for "Change adapter settings" once it disables itself, nor will the enable/disable option have any effect, and if I try to check out what networks are available it refuses to even open the tab. I have tried toggling settings in the services section, reinstalling the driver (it says the driver is up to date), and disabling the power saving option as i mentioned, and nothing has helped, any advice would be greatly appreciated! :smash:  Also the pic below is just a jpg of the system info, thank you all in advance . 

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#2 dc3

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Posted 04 August 2015 - 12:45 PM

If this laptop is brand spanking new it's under warranty.  I'd give Asus a call and see what they can do to resolve this.

 

You posted that this is a Asus laptop, but didn't post the model.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 blitzkrieg566

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Posted 04 August 2015 - 08:59 PM

Ah sorry about that, it's a 

ASUS ROG G751JL-DS71 17.3-Inch Gaming Laptop, GeForce GTX 965M Graphics

I've been trying to work with asus tech help, but to no avail so far. I am continuing to look for fixes though. Just did it again today so I def haven't fixed it yet 



#4 JohnC_21

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Posted 04 August 2015 - 09:10 PM

See if the steps in this blog helps. Pay special attention to the netsh commands especially the one regarding Autotuning.

 

http://www.registryrecycler.com/blog/2013/11/fix-wi-fi-connectivity-issues-in-windows-8-1/



#5 blitzkrieg566

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Posted 06 August 2015 - 09:00 AM

Working through the info now, hope something resolves it, I will get back to you asap, thanks



#6 blitzkrieg566

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Posted 19 August 2015 - 07:02 PM

So, nothing seemed to resolve the issue - however I traveled all over for work, and the problem didn't occur anywhere else when I was online, so we got a new wireless router and I am hoping that will do it. If the problem occurs again I will be back, thanks for the info






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