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BSOD a week ago + several crashes and hangs since


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#1 hairylugs82

hairylugs82

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Posted 02 August 2015 - 09:46 PM

Windows 7

x64

Laptop is refurbished- I'm certain this wasn't the first OS, however I do not know what the original was.

Unsure of system age- Laptops were built between 2010 and 2011 (I believe)

 

Intel® Core™ i7 CPU Q 820 @ 1.73GHz

NVIDIA Quadro FX 2800M

 

HP EliteBook 8740w

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 05 August 2015 - 06:02 AM

Your UEFI/BIOS (version F.0A) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Please ensure that you have ALL available Windows Updates

Only 253 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

The WER section of MSINFO32 blames hardware and video.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mdmxsdk.sys                 Mon Jun 19 17:27:26 2006 (449716BE)
Conexant Modem Diagnostic Interface x86 Driver}OEM - none at http://www2.conexant.com/support/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
 
IFXTPM.SYS                  Sun Dec 16 18:52:49 2007 (4765BA51)
 Most likely from your Infineon TPM Software - check HP support for updated TPM software for this system
IFXTPM.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
HpqKbFiltr.sys              Wed Apr 29 09:48:30 2009 (49F85AAE)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver}http://www.hp.com/#Support
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
 
risdsn64.sys                Thu Jun 11 23:49:37 2009 (4A31D051)
Ricoh Memory Card Reader driver}OEM - none at http://www.ricoh.com
http://www.carrona.org/drivers/driver.php?id=risdsn64.sys
 
intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)
Intel IDE storage driver}http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelide.sys
 
rismcx64.sys                Mon Jul 20 05:30:52 2009 (4A64394C)
Ricoh Memory Card Reader driver}OEM - none at http://www.ricoh.com
http://www.carrona.org/drivers/driver.php?id=rismcx64.sys
 
If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Aug  2 20:40:01.377 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080215-26863-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]4 days 13:33:52.320[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+9b0b48 )[/B]
BugCheck [B]116, {fffffa800b2542a0, fffff8800fc8bb48, ffffffffc000009a, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800b2542a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fc8bb48, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 820  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  68CAD Ver. F.0A
  BIOS Release Date             11/25/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP EliteBook 8740w
  Baseboard Product             1520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 25 13:40:51.070 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072515-41808-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]3 days 9:23:43.592[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {4, fffffa8004c218d8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa8004c218d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PCIEXPRESS[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 820  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  68CAD Ver. F.0A
  BIOS Release Date             11/25/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP EliteBook 8740w
  Baseboard Product             1520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Aug  2 20:40:01.377 2015 (UTC - 4:00)**************************
[COLOR=RED][B]mdmxsdk.sys                 Mon Jun 19 17:27:26 2006 (449716BE)[/B][/COLOR]
[COLOR=RED][B]IFXTPM.SYS                  Sun Dec 16 18:52:49 2007 (4765BA51)[/B][/COLOR]
[COLOR=RED][B]HpqKbFiltr.sys              Wed Apr 29 09:48:30 2009 (49F85AAE)[/B][/COLOR]
[COLOR=RED][B]risdsn64.sys                Thu Jun 11 23:49:37 2009 (4A31D051)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
[COLOR=RED][B]rismcx64.sys                Mon Jul 20 05:30:52 2009 (4A64394C)[/B][/COLOR]
rimmpx64.sys                Thu Sep  3 06:37:00 2009 (4A9F9C4C)
rimspx64.sys                Thu Sep  3 06:59:25 2009 (4A9FA18D)
rixdpx64.sys                Thu Sep  3 07:14:28 2009 (4A9FA514)
agrsm64.sys                 Tue Jan 26 12:52:20 2010 (4B5F2BD4)
iaStor.sys                  Wed Mar  3 21:51:31 2010 (4B8F2033)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
stwrt64.sys                 Thu Sep  9 03:12:10 2010 (4C8888CA)
e1k62x64.sys                Thu Feb  2 04:42:59 2012 (4F2A5AA3)
SynTP.sys                   Fri May 18 19:48:31 2012 (4FB6DFCF)
nusb3hub.sys                Tue Aug 21 00:12:54 2012 (50330AC6)
nusb3xhc.sys                Tue Aug 21 00:12:55 2012 (50330AC7)
hpdskflt.sys                Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys           Mon Sep 24 11:31:45 2012 (50607CE1)
iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
HECIx64.sys                 Tue Feb 19 14:49:42 2013 (5123D756)
trufos.sys                  Wed Mar  6 06:47:58 2013 (51372CEE)
avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
avckf.sys                   Thu Apr 11 04:35:04 2013 (516675B8)
gzflt.sys                   Mon Apr 22 06:21:00 2013 (51750F0C)
bdfwfpf.sys                 Tue Jul  2 07:03:14 2013 (51D2B372)
NETwsw01.sys                Thu Dec 18 17:07:33 2014 (54935025)
nvlddmkm.sys                Tue Feb  3 19:08:12 2015 (54D162EC)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
IFXTPM.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=risdsn64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=rismcx64.sys
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=e1k62x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
NETwsw01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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