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Surface RT Touchscreen Unreponsive

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#1 sherrylynn1


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Posted 02 August 2015 - 05:23 PM

My surface rt touchscreen has stopped working.  Keypad works fine.  I have preformed a system recovery. Downloaded all updates.  The 12c HID device will not update.  It has a code 10.error. There may be something going on with the firmare device updateas well   i have tried to update these several time but they won't update.  I did the system recovery/reset to factory and tried to update, still nothing.

I have been using Windows 8.1 for some time and no problems. 

MS will replace it for $320 but can't afford to put that much more into an unreliable tablet.

Any suggestions will be appreciated


Thanks in advance.

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