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Do I have a Virus? How do I get rid of it?


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#1 TheCuruiousHippie

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Posted 02 August 2015 - 04:04 PM

​I have an older desktop (not this one), that is running Windows 7 home premium.

 

There is a message that comes up and says something to the effect

[Your computer will be shutdown in 10 minutes due to an error.  You nay have a Trojan.  Call Support at 800-931-9159 for help]

 

 

Then a window that can not be closed comes up in the center of the screen saying

Your version of Windows could not be validated, provides the same phone number.  Has an update button to click on, which I have not done, nor do I intent to click on it.

 

There is a Ninja Loader that I cannot delete by using the control panel.

 

 

I did run Malware-bytes in safe mode, it found over 400 issues.  I ran Microsoft Malicious Removal Tool, which did not find anything.  I intend to run Windows Defender next, McAfee Stinger, Norton Online Virus Scanner.

 

This computer is over 4 years old, and came with preinstalled OS, and software.  I no longer remember where the recovery CD is to reinstall windows.

 

I need good solid advice on what I'm looking for, and how to remove it from the Registry.  I have a 64 Bit OS.

 

I will do my best to upload screen shots later.   :radioactive:   :smash:  :warrior: 


Edited by Orange Blossom, 02 August 2015 - 04:12 PM.
Moved from Windows 7 to AII. ~ OB


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#2 buddy215

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Posted 02 August 2015 - 04:49 PM

It's a scam...DO NOT call the number.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 chris_d

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Posted 03 August 2015 - 10:27 AM

hi,

 

attempting to clean up problems, but am being continually timed out when i attempt to download  either of adw cleaner; combofix; rkill, and tdss killer.

 

any help would be much appreciated.

 

thanks

 

chris

 

nb. i have run ccleaner; malwarebytes; avg,, and advanced system care...all showing a clean bill of health.


Edited by chris_d, 03 August 2015 - 10:37 AM.


#4 buddy215

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Posted 03 August 2015 - 10:44 AM

EDIT: I just realized that you...chris_d...posted in the Curious hippie's topic. Please start your own topic and mention any results you got

from doing the below. Thanks...it will avoid any confusion... :crazy:

 

Two things to try....RKill and/ or booting into safe mode with networking and then try to download and run programs.

 

RKill.exe Download Link (this may be a different download than the one you earlier attempted....sometimes that works to fool the malware)

 

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools. When finished it will display a log file that shows the processes that were terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.

 

If that doesn't work then you will need to download programs using a different computer and transfer programs to the problem computer using a flash drive or CD or DVD.

Best not to use combofix except when being guided by a professional.


Edited by buddy215, 03 August 2015 - 10:49 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 TheCuruiousHippie

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Posted 06 September 2015 - 02:17 AM

I am back, and wonder if I can run all of the software from a thumb drive.  I have been seeking advice from here and Microsoft.  You have more programs to help with, I think.



#6 TheCuruiousHippie

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Posted 06 September 2015 - 06:04 AM

I solved this by using Windows7 Home Edition in Safe Mode, Scanning with Norton's online scanner.  No one suggested this.  got rid of three .ex.e, followed by a restart.  The scanned by SpyBoT S&D, found trojins, got rid of em.  Now the computer is almost back to normal.



#7 buddy215

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Posted 06 September 2015 - 07:24 AM

I wouldn't rely on Spybot. If you can now download, install and run the programs I suggested....you should do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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