Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malware Blacklisted All Anti Viruses And Chrome


  • Please log in to reply
9 replies to this topic

#1 RashadF

RashadF

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 02 August 2015 - 02:08 PM

So for the past couple of days I have been trying to remove this malware by downloading ESET  and Kaspersky however I have had no luck the malware has also blocked MalwareBytes and chrome is this impossible to remove? I need help, I have scanned with Hitman Pro, Zemana Anti Malware, and EEK but the the anti viruses are still blacklisted from downloading and running is their a way to white list these programs? 


Edited by RashadF, 02 August 2015 - 02:08 PM.


BC AdBot (Login to Remove)

 


#2 Firehouse

Firehouse

  • Members
  • 637 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:10 PM

Posted 02 August 2015 - 02:28 PM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :
 
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs
 
Post log here .
 
Step 2
 
Download TFC by OldTimer and save it to your desktop.
 
Run it as Administrator and click on Start button.
 
If programs need reboot, allow it to do so.
 
NOTE: IF your desktop disappears, don't panic, it's normal.
 
Step 3
 
Download Rkill and save it to your desktop (prefered version is iexplore.exe). 
 
Run tool as Administrator,it will kill all malicious processes.
 
Program will download and install Malwarebytes as well, and it will launch.
 
Make sure you have latest definitions by clicking on Update Now,then under Scan choose Threat Scan.
 
After scanning is done, click on Remove if malware is found,tool will ask for restart , allow it to do so.
 
Attach MBAM log here (you can find it in History > Application Logs).
 
Step 4
 
Scan with Norton Power Eraser
 
CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !
 
Download NPE by Symantec and save it to your desktop.
 
Run the tool as Administrator,accept license agreement,and click  Scan button. 
 
Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.
 
After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !
 
If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.


#3 RashadF

RashadF
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 02 August 2015 - 03:16 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Joshua (administrator) on 02-08-2015 at 20:51:29
Running from "C:\Users\Joshua\Downloads"
Microsoft Windows 8.1  (X64)
Model: HP Pavilion 17 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
=========================== Installed Programs ============================
 
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 6.223.215.5 - Broadcom Corporation)
Broadcom Bluetooth Drivers (HKLM\...\{0A1B4690-E176-4533-8058-939480AEE1D0}) (Version: 12.0.0.9130 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Elgato Game Capture HD (HKLM-x32\...\{B3837224-9767-4976-8148-3C72E96FF527}) (Version: 2.10.72.879 - Elgato Systems GmbH)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 10.0 - Emsisoft Ltd.)
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
ESET Smart Security (HKLM\...\{92172C3C-7BCF-4DA3-8263-6617B13E897F}) (Version: 8.0.319.0 - ESET, spol s r. o.)
Game Capture HD60 v2.1.1.3 (HKLM-x32\...\Software_Elgato_Game Capture HD60) (Version: 2.1.1.3 - Elgato Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.125 - Google Inc.)
Gyazo 3.1.4 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3496 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.9.1000 - Intel Corporation)
Intel® Smart Connect Technology (HKLM\...\{51AC86D3-C431-48AD-9195-0D6C930D07CD}) (Version: 4.2.41.2710 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5907.0716 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Xbox 360 SDK 2.0.20871.2 (HKLM-x32\...\Microsoft Xbox 360 SDK) (Version:  - )
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{EB3DF0F0-0525-4C5A-A2F8-DEC868A3075D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.273.40 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7231 - Realtek Semiconductor Corp.)
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.1.5.2 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43879 - TeamViewer)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Zemana AntiMalware (HKLM-x32\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.16.938 - Zemana Ltd.)
 
 
 
 
Rkill 2.7.0 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/02/2015 09:03:01 PM in x64 mode.
Windows Version: Windows 8.1 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Joshua\Downloads\FRST64.exe (PID: 4920) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/02/2015 09:04:16 PM
Execution time: 0 hours(s), 1 minute(s), and 15 seconds(s)
 
 
 
 
 
 
 
 
 
 
 
 
 


#4 Firehouse

Firehouse

  • Members
  • 637 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:10 PM

Posted 02 August 2015 - 03:18 PM

First we need to uninstall some stuff. 

 

You have more than one antivirus, uninstall one of them :

  • Emsisoft AntiMalware
  • ESET Smart Security

Let me know when you're done so i can give you further instructions.



#5 RashadF

RashadF
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 02 August 2015 - 03:40 PM

I thought they were compatible? Anyway Emsisoft has been un installed 



#6 Firehouse

Firehouse

  • Members
  • 637 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:10 PM

Posted 02 August 2015 - 03:49 PM

Never use more than one antivirus. Have you ran NPE ?



#7 RashadF

RashadF
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 02 August 2015 - 03:54 PM

Never use more than one antivirus. Have you ran NPE ?

Yeah it found nothing



#8 Firehouse

Firehouse

  • Members
  • 637 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:10 PM

Posted 02 August 2015 - 03:58 PM

Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.

Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue


https://www.malwarebytes.org/antirootkit/



#9 RashadF

RashadF
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 02 August 2015 - 04:39 PM

The scan finished no malware detected. 



#10 Firehouse

Firehouse

  • Members
  • 637 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:10 PM

Posted 03 August 2015 - 03:52 AM

Download TDSS Killer by Kaspersky Lab and save it to your desktop.
 
Run tool as Administrator, accept terms and conditions, and click Scan.
 
If infected objects are found, leave actions at default, and click Continue to proceed.
 
If suspicious objects are found, leave it as it is.
 
Attach log here which is located in C:\





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users