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Windows7 update fails (unknown error 80070002)


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#1 gben123

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Posted 02 August 2015 - 04:03 AM

I've been unable to update Windows for awhile so this really has nothing to do with Windows 10 distribution although the problem persists there as well. Upon researching Micriosoft's debuggin suggestions, I went to C:\Windows\SoftwareDistribution\DataStore and attempted to delet the file DataStore.edb as well as the contents of the Log subdir..In doing so I received a popup indication that I would

require administator privileges to complete the operation. So I clicked on "Confinue nothing happened, the cursor just returned. So I tried to change the name of the file so it would not be recognized by the system. This resulted in the same "Youl'll require administrator permissions" to which I clicked "Continue" and thar returned a message stating "the file or folde does not exist". So I tried going to the file properties and changing the file persmiission and received a popuup stating "Can;t open access control editor. The system cannot find the file specified.

 

I am the sole user and administrator of this laptop.

 

Can anyone tell me if I'm heading in the right direction and if so what to do to continue?

 

 

Thanks

 



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#2 guit30

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Posted 02 August 2015 - 04:58 AM

Did you ever register yourself as administrater?


Eset Nod32 vs 8

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#3 gben123

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Posted 02 August 2015 - 02:49 PM

I was always under the assumption that I am the admin. How specifically do I do that? I tried right clicking to open as administrator but that option wasn't available.



#4 usasma

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Posted 04 August 2015 - 06:23 AM

Let's start with this (it was written for Win8, but should work for 10):

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 gben123

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Posted 09 August 2015 - 04:25 PM

I've run all the indicated files and they fail to fix one or more problems. Do you want me to follow the instructions on sysNative and create a thread and post the logfile?



#6 usasma

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Posted 10 August 2015 - 05:11 AM

Yes, please.  I'm way, way out of my depth with these problems (but I know the person who wrote this stuff - and he's a world renowned expert on Windows Update problems).

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 gben123

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Posted 10 August 2015 - 02:25 PM

Thanks for your help. I'll let you kknow what happens






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