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BSOD After Trying to Enter Safe Mode


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#1 iman1323

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Posted 01 August 2015 - 04:42 PM

Recently I noticed that Avast! seemed to be blocking some actual programs that it shouldn't. I tried to uninstall Avast! from the uninstall a program selection but it would just crash during the install. I went to the Avast! website and found a tool called Avast Uninstall Utility. After installing on my computer it recommended to use the tool in safe mode and offered to reboot in safe mode for me. My computer restarted and upon trying to enter safe mode I am prompted with the BSOD. I have tried booting normally and through safe mode to no avail. 

 

Also when running windows startup repair, the repair finishes and says it finds no error, however, I am presented with the "send to Microsoft" screen but I am unable to navigate this menu with my mouse nor my keyboard to access other windows startup repair features.

 

I am typing this on my laptop. Thanks in advance for any help!



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#2 usasma

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Posted 04 August 2015 - 05:58 AM

Are you able to get into Windows at all?

Can you send these reports:  Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If unable to get into Safe Mode, first try these bootable diagnostics:  http://www.carrona.org/initdiag.html

If using a UEFI system you may have to make some changes in the UEFI in order to boot from the disks.

If you have difficulties, please let us know the make and model of your system (or of the motherboard if it's a custom built system).


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