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Help; Server 2012 Foundation R2 update loop!


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#1 Authority

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Posted 01 August 2015 - 03:28 PM

I have a server, WIndows Server 2012 R2 Foundation, that I logged into via Logmein and noticed it hadn't rebooted in 300+ days.  I triggered an update/reboot via Logmein.

 

For 24 hours it's been in a reboot loop, fir "getting WIndows Ready do not turn off your computer" followed by "Could not update rolling back do not turn off your computer".

 

The weird part is I can get into the box with Logmein, I can see the dashboard, processes, get a command prompt, etc.

 

I have tried:

 

Last known Good Configuration (didn't help)

 

My options:

 

Create some kind of boot disk with a Windows 12 download?

 

Boot into safe mode?

 

Help?

 

 



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#2 sflatechguy

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Posted 02 August 2015 - 09:21 AM

That's a known issue when there are that many pending updates. Did any of the pending updates successfully install? How many are there?

 

If you can, try installing the updates one at a time, or if there are a lot of them, in small batches. Some updates rely on previous updates, so trying to install them all at once can fail.

 

If all else fails, insert an installation disk and do a startup repair.



#3 Authority

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Posted 02 August 2015 - 11:44 AM

That's a known issue when there are that many pending updates. Did any of the pending updates successfully install? How many are there?

 

If you can, try installing the updates one at a time, or if there are a lot of them, in small batches. Some updates rely on previous updates, so trying to install them all at once can fail.

 

If all else fails, insert an installation disk and do a startup repair.

 

Thanks for the reply.

 

I was (stupidly) under the impression the updates would apply and install, I now realize of course it wouldn't reboot on its own like a desktop OS.

 

So what do I do now?   I can't get into the system or login to do anything.  I am not sure if I can log into a safe mode or command prompt and try to uninstall.  I guess that should be next?



#4 sflatechguy

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Posted 02 August 2015 - 12:10 PM

On servers, updates are something you need to schedule and monitor monthly; you wouldn't want the server to just randomly reboot -- especially if it's a domain controller -- because users and services will be disrupted. Is this a production server?

 

Can you get into the Windows Recovery Environment? https://technet.microsoft.com/en-us/library/hh825173.aspx

Once there, go the command prompt and enter "wmic gfe list" (without the quotes) to get a list of the updates that are installed. You can then type wusa /uninstall /kb:<kbnumber> to uninstall individual updates. https://support.microsoft.com/en-us/kb/934307

 

Unfortunately, there's no way to uninstall updates in bulk.






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