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Win 7 browsers will not connect to internet


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#1 BlackRock

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Posted 01 August 2015 - 11:22 AM

I have a desktop machine with windows home premium (64) that cannot connect to any web pages with either IE or chrome. Windows update and virus updates will connect but not browsers. All my other devices; computers, tablets, phones do connect through my wireless. This computer was infected by a trojan, removed with Malware bytes and Super Antispyware. Proxy server setting in Lan is not checked. Even though I have 1 account on machine as administrator, I cannot get a command prompt as an administrator. Network troubleshooter cannot identify the problem. any suggestions?



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#2 JohnC_21

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Posted 01 August 2015 - 12:15 PM

Hello, and Welcome

 

Can you access an elevated command prompt by typing CMD in the search box. Right Click > Run as Administrator?

 

If you can do this type the following commands followed by <enter>

 

netsh winsock reset

 

netsh int ip reset c:\resetlog.txt


Edited by JohnC_21, 01 August 2015 - 12:16 PM.


#3 BlackRock

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Posted 01 August 2015 - 01:32 PM

Thanks for responding. No I cannot login as an administrator. Even though my only user is an administrator, when I run cmd it does not give me an option to log in as administrator. When I tried the winsock reset it informs me I must login as an administrator.



#4 JohnC_21

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Posted 01 August 2015 - 01:56 PM

When you right click the CMD icon after using the search command, there is no Run as Administrator option?

 

win7ci-cmd-run-as-administrator.png

 

Open a command prompt and type

 

net user Administrator

 

Copy and paste the output. Left click the little icon in menu bar. Edit > Select All. Edit > Copy. Then Crtl + V to copy the output in your post

 

You can xxx out your name if you wish.


#5 BlackRock

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Posted 01 August 2015 - 02:30 PM

I do not get the popup, so no option. Thanks again

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Owner>net user Administrator

User name                    Administrator

Full Name

Comment                      Built-in account for administering the computer/dom

ain

User's comment

Country code                 000 (System Default)

Account active               No

Account expires              Never

 

Password last set            7/13/2009 10:13:36 PM

Password expires             Never

Password changeable          7/13/2009 10:13:36 PM

Password required            Yes

User may change password     Yes

 

Workstations allowed         All

Logon script

User profile

Home directory

Last logon                   5/25/2010 6:31:56 AM

 

Logon hours allowed          All

 

Local Group Memberships      *Administrators       *HomeUsers

Global Group memberships     *None

The command completed successfully.

 

 

C:\Users\Owner>



#6 JohnC_21

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Posted 01 August 2015 - 02:39 PM

See this page. You will need to create a bootable disk that will enable the Hidden Administrator Account. After it is enabled then use that to input the netsh commands. You do not want to reset your password. Just enable the Hidden Administrator Account.



#7 BlackRock

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Posted 01 August 2015 - 03:28 PM

Thank you. Followed the instructions, made boot disk, went thru process, unlocked admin. Logged into cmd as administrator, reset winsock. Both browsers are now working. Thank you for your guidance.



#8 JohnC_21

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Posted 01 August 2015 - 04:18 PM

No problem, I am not sure why you were not allowed to do this in your own account as you were admin. 






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