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Windows 10 Install Error Code: 80070005


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#1 TheDude23112

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Posted 01 August 2015 - 10:27 AM

On my latest attempt to install Win 10, after adding the Registry change, I now crap out with Error Code:80070005.

 

This is really frustrating!

 

:nono:

 



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#2 Aura

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Posted 01 August 2015 - 07:09 PM

Hi TheDude23112 :)

Just to let you know that I'm currently looking into that issue. I'm talking with colleagues over at Sysnative to see what can be done about this error code, since a lot of users have it when trying to upgrade to Windows 10.

So far, you tried to upgrade via the Windows Update (Get Windows 10 app), did you try using the Media Creation Tool?

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#3 TheDude23112

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Posted 01 August 2015 - 08:01 PM

Hi TheDude23112 :)

Just to let you know that I'm currently looking into that issue. I'm talking with colleagues over at Sysnative to see what can be done about this error code, since a lot of users have it when trying to upgrade to Windows 10.

So far, you tried to upgrade via the Windows Update (Get Windows 10 app), did you try using the Media Creation Tool?

Media Creation Tool does nothing for me except put a file in \windows\prefetch.


Edited by TheDude23112, 01 August 2015 - 08:02 PM.


#4 Aura

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Posted 01 August 2015 - 08:04 PM

Alright. I'll ask you to try to upgrade again to Windows 10 via the Windows Update. As soon as it fails and you get the 80070005 error code, upload the following files for me (to Dropbox, OneDrive or Google Drive) to review.
  • C:\Windows\WindowsUpdate.log
  • C:­\Windows\Logs\CBS\CBS.log
It's important that you upload the CBS.log as fast as you can since it's volatile and so the content get erased quickly. If you're not sure, upload the whole CBS folder for me.

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#5 TheDude23112

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Posted 01 August 2015 - 10:04 PM

Alright. I'll ask you to try to upgrade again to Windows 10 via the Windows Update. As soon as it fails and you get the 80070005 error code, upload the following files for me (to Dropbox, OneDrive or Google Drive) to review.

  • C:\Windows\WindowsUpdate.log
  • C:­\Windows\Logs\CBS\CBS.log
It's important that you upload the CBS.log as fast as you can since it's volatile and so the content get erased quickly. If you're not sure, upload the whole CBS folder for me.

 

 

 

OK, I have the files in one of my dropbox folders.  How do I get them to you?

 

Mike



#6 Aura

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Posted 01 August 2015 - 10:10 PM

You can right-click on each of them on your computer, or on the Dropbox website and select Share. It'll give you a URL. Post both URLs for both files here.

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#7 Jighen

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Posted 02 August 2015 - 05:59 AM

This is thedude's topic, but just wanted to chime in and share that I also have this problem. getting 80070005'd is annoying.

 

The update failed around 6:11 on the log here.. Windows decided to try to download it all again. It's rather becoming annoying this update process.

 

https://www.dropbox.com/s/7v8r01uz88ee93y/CBS.log?dl=0

 

https://www.dropbox.com/s/a1ullkc1wr12401/WindowsUpdate.log?dl=0

 

I hope this helps either of us. Thanks for looking into the issue.

 

Further edit: logs are very recent, no interruption toward the end. I apologize for the mess.


Edited by Jighen, 02 August 2015 - 06:36 AM.


#8 TheDude23112

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Posted 02 August 2015 - 09:07 AM

You can right-click on each of them on your computer, or on the Dropbox website and select Share. It'll give you a URL. Post both URLs for both files here.

 

 

https://www.dropbox.com/sh/j15mvrhk8twxk0e/AACVdTGiOcmlW596Gyt0kX36a?dl=0



#9 Aura

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Posted 02 August 2015 - 09:18 AM

Thank you for your logs :) I've found similar lines in both of them are I'll be working with my colleagues over at Sysnative to see what the issue is.

Thanks for bearing with me :)

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#10 TheDude23112

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Posted 04 August 2015 - 07:49 AM

Thank you for your logs :) I've found similar lines in both of them are I'll be working with my colleagues over at Sysnative to see what the issue is.

Thanks for bearing with me :)

 

 

Any progress here?



#11 Aura

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Posted 04 August 2015 - 07:51 AM

Yes, I might have found a solution, but I can't say it works for sure yet, but we can give it a go. We have to see if two files are corrupted first.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

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#12 ubtchanova

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Posted 04 August 2015 - 08:46 AM

Hello. I am having the same issues with the Windows 10 upgrade as TheDude.  In fact, last I checked the upgrade had made 30 unsuccessful attempts to upgrade.

 

I was thinking - and am a non-technically inclined senior citizen - that when I logon to my system I logon on using an @outlook.com address.  Could it be that my system is waiting for me to log on to a "local" account or something?

 

I tried the creation tool... clicked run and "poof," nothing. I even created a USB flash drive with the upgrade on it using our laptop computer.  But after the install began I was asked for the "product key;" wouldn't you know that the product key ended in AEOEM (or some such characters), but the upgrade told me it wasn't a valid product key.

 

So I contacted Dell... so much for paid support; worthless as teets on a boar hog.  They referred me to Microsoft, who, after keeping me on hold for some time, had me run MSCONFIG, go to the services tab, check hide all Microsoft services, and then hit apply.... Only problem? The MSCONFIG window said "not responding!"

 

The Microsoft tech said for $99 she'd be happy to elevate my tech support for one item for 30 days. I said no thanks, that was too much $$$ when they couldn't even guarantee that whatever they might do would correct the issue.  (Besides, it seems there are many folks encountering the same issues I am with the upgrade, so this can't be "just" my computer.)

 

Equipment: Dell XPS 8700, i7 processor, 24Gb RAM, 256Gb SSD


Edited by ubtchanova, 04 August 2015 - 08:53 AM.


#13 Aura

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Posted 04 August 2015 - 08:50 AM

Hi ubtchanova :)

If you are having issues upgrading to Windows 10, please create a new thread in the Windows 10 section, and I'll jump in to help you. This is to avoid assisting multiple people in one thread since your issue could be different from TheDude's one.

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#14 TheDude23112

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Posted 04 August 2015 - 09:14 AM

Yes, I might have found a solution, but I can't say it works for sure yet, but we can give it a go. We have to see if two files are corrupted first.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

 

 

https://www.dropbox.com/s/169f7boq4238o28/cbs.txt?dl=0



#15 Aura

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Posted 04 August 2015 - 09:33 AM

Alright, the two files I had in mind are indeed present in the log. Let's replace them.

myjIXnC.pngSFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip

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