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Windows 7 BOSD (Possibly hardware issues)


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#1 Fritsc

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Posted 01 August 2015 - 09:50 AM

Hi,

 

My cousin desktop has BSOD error all the time and he brought it to me to fix it. I did a clean install of Windows 7 thinking it was a software/driver issues but low and behold, after the clean install finished, a BSOD happen after the first boot. I was also unable to run the Windows Update at all. The Windows Update will 1) get an error code, 2) not respond/freeze, mind you this is all after a clean install. My suspicion is that the hardware are failing but I'm unable to pin point which hardware is failing.

 

OS: Windows 7 64 bit

CPU: i5-4570

POWER SUPPLY: Corsair CX 500

MEMORY: Corsair 2x4GB (Can't remember which series)

VGA: ASUS Radeon 7800 Series

 

I've attached the perfmon and SysnativeFile zip files here. 

 

Thanks for the help, cheers!

Attached Files



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#2 usasma

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Posted 04 August 2015 - 05:32 AM

Download and install Intel Smart Connect Technology drivers from the motherboard manufacturer's website

Download and install Intel Management Engine Interface drivers from the motherboard manufacturer's website

 

Then try Windows Update again.  It's crucial to continue to try and get the updates.

If the system BSOD's again, please upload a fresh set of reports,

Then run these free hardware diagnostics while waiting for a reply:  http://www.carrona.org/hwdiag.html

 

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Aug  1 09:49:03.309 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080115-16130-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18717.amd64fre.win7sp1_gdr.150113-1808
System Uptime:[B]0 days 0:27:54.542[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff80002a09de3, fffff8800370f778, fffff8800370efd0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002a09de3, The address that the exception occurred at
Arg3: fffff8800370f778, Exception Record Address
Arg4: fffff8800370efd0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x7E_nt!ExFreePoolWithTag+43[/B]
CPUID:        "Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3199[/B]
  BIOS Version                  P1.10
  BIOS Release Date             04/30/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H87 Performance
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Sat Aug  1 09:49:03.309 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iusb3hub.sys                Fri Mar 29 08:36:15 2013 (51558ABF)
iusb3xhc.sys                Fri Mar 29 08:36:19 2013 (51558AC3)
iusb3hcs.sys                Fri Mar 29 08:37:59 2013 (51558B27)
e1d62x64.sys                Thu May 30 11:54:37 2013 (51A7763D)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
iaStorF.sys                 Thu Aug  1 21:39:54 2013 (51FB0DEA)
[/font]

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
 


Edited by usasma, 04 August 2015 - 05:33 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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