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PC Win 10 install - no internet - Airplane mode stuck "on"


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18 replies to this topic

#1 gwb51

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Posted 01 August 2015 - 08:04 AM

I attempted to install Win 10 on my PC (running Win 7 Ultimate). Everything went fine, except I could not get an internet connection. My router was recognized, the wifi signal was strong - just no internet connection. The Airplane Mode was on on. It would not switch off. If you moved the slide switch, it just jumped back to on. I tried disconnecting and reconnecting, resetting the router, rebooting, using the repair feature (which indicated the possibility of driver problem with my wifi), but checking the driver status indicated if was fine. Any thoughts? I went back to Win 7. 



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#2 DRawbets

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Posted 12 August 2015 - 02:00 PM

I had the same problem upgrading from Windows 8.1.  Had no problem on another laptop upgrading from Windows 7.0



#3 DRawbets

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Posted 12 August 2015 - 04:28 PM

Only message is that no Internet connection. The device manager indicated that it was good. Checked settings and Airplane Mode was on and would not turn off. Everything was back to normal after I rolled back to. Windows 8.1

#4 computerxpds

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Posted 12 August 2015 - 07:02 PM

Removed two posts that were spam, the reply above me was in reply to the following:

Do you getting any error message there? If yes, what was that.
Did you have wireless driver installed properly? You should check wireless/WiFi settings.


This should help keep the topic going and on track. :)

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#5 Condobloke

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Posted 12 August 2015 - 07:15 PM

which AV do you use ??


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#6 DRawbets

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Posted 12 August 2015 - 07:17 PM

AV?

#7 Condobloke

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Posted 12 August 2015 - 07:22 PM

oops..sorry...

 

Anti virus.....


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#8 Condobloke

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Posted 12 August 2015 - 07:31 PM

and seeing we didnt start this off in the usual way.....

 

:welcome:  to BC  !!!

 

If you are having any problems gathering info there...just tell me and we will take a different path


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#9 BIGBEARJEDI

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Posted 12 August 2015 - 08:26 PM

Hi,

It would be helpful to know the Make/Model of your PC to further help you.  Your post was a little confusing; after you rolled back to Win7 from Win10 did the wifi start working again??

 

Best,

<<<BIGBEARJEDI>>>



#10 DRawbets

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Posted 12 August 2015 - 09:24 PM

I use McAfee

#11 Condobloke

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Posted 12 August 2015 - 09:30 PM

Disable mcafee and try again.

 

Also...BIGBEARJEDI'S request for make and model etc


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#12 DRawbets

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Posted 12 August 2015 - 09:41 PM

BigBearJedi,
I have a Dell Inspiring 15R 5537. Yes, once I rolled back, everything works fine.

#13 BIGBEARJEDI

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Posted 12 August 2015 - 10:23 PM

Hi,

thanks for answering back with your computer info and the rollback. 

 

there's a couple of things it could be, but I went to the Dell support page for your laptop, and it definitely states that it's Win10 upgrade compatible, even though the OS isn't listed for Win10.  That's ok as Microsoft has publicly declared that for the next year or so, that all Win10 OS upgrades will continue to use Win8.1 hardware drivers, which your laptop does support and is listed.

 

What I might suggest is to check your laptop BIOS version.  This is the pre-programmed chip on the main Motherboard inside your laptop.  Dell support site says it's latest BIOS update is Ver. A08; Jan. 24, 2014.  If your BIOS is older such as ver. A07 or A03 or something, you might benefit from doing the upgrade.  A couple of warnings on doing this yourself however.

 

#1: If you've never done a BIOS flash upgrade before, I don't recommend you try it yourself, rather pay a Computer Pro to do it for you.  It's a very high-risk procedure, and if you do it wrong, you can brick your Motherboard!!!

 

#2: If you have done a BIOS flash upgrade before, I also recommend you FIRST BACKUP ALL YOUR PERSONAL DATA SUCH AS DOCUMENTS, PHOTOS, MUSIC, VIDEOS, EMAILS, ETC. TO EXTERNAL MEDIA BEFORE ATTEMPTING TO FLASH YOUR BIOS!!!!

 

#3: It's very important to unplug any and all external USB storage devices when attempting to flash your BIOS, such as usb sticks, usb external hard drives, usb external dvd writers, etc. 

 

Here's the direct link to the Dell support page to get the A08 BIOS flash update: http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5537/drivers/advanced

Make sure to scroll down to the BIOS section, and click on the "+" or "plus" sign to view and download the file there.

 

The purpose of this would be to correct any anomalies that were found in the original factory BIOS Dell put into your laptop when it was new-in-box.  If you do decide to flash the BIOS yourself or pay to have it done, you can then repeat the Win10 upgrade and see if the Airplane Mode problem abates; which I hope it would.  If so, please post back your result if fixed to share with other forum users here.

 

Best of luck, :smash:

<<<BBJ>>>


Edited by BIGBEARJEDI, 12 August 2015 - 10:25 PM.


#14 DRawbets

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Posted 12 August 2015 - 10:31 PM

Thanks for your help. I'll let you know what happens.

#15 katmath

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Posted 15 August 2015 - 09:32 AM

I also am having this problem. I upgraded from windows 8 to 10 a couple weeks ago and have not had any problems. Last night I shut my computer down and when I turned it on this morning my plane mode is stuck on an will not turn off, so for a week and a half I have been using it with no problem then wham! I have a Levonos and the only updates I have done since upgrading was to drivers for my graphic card a week ago.

Any suggestions?

thanks






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