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Computer crashing no BSOD


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#1 Treasonator

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Posted 31 July 2015 - 06:59 PM

My computer has been fine normally used to get bsod alot when i first built this but i updated my bios and no more issues. Within the last week it currently Freezes. I cant no reset it or anything no blue screen. I have to either turn the surge protector off or hold the power button to turn my pc off. When i opened it up to look at whats going on with my computer I cleaned it out. Normally it freezes up on me when im playing a game or watching a movie. Normally something that requires my video card. It doesn't not happen all of the time. I could be on here find a couple of hours no issue or sometimes after maybe 10 minutes it will freeze up on me. The video card is not always being used when it freezes up
 
Windows 8.1 x64
Original os was windows 7
windows 7 was preinstalled i have a diisk for windows 8.1 
system was build three years ago
 
Processor fx 8150 cpu
2x xfx  hd 6950 2gb 256-bit 
Motherboard crosshair v formula
Power supply Antec current gamer series  HCG-900 watts
Computer case Antec lanboy air  
Antec HUHLER H20 liquid cooling system
 
 
And this showed up when i ran the perfmon /report
Error:

 

An error occured while attempting to generate the report.

    

The operator or administrator has refused the request.
 
Thank you in advance for ny help.

Attached Files


Edited by Treasonator, 31 July 2015 - 07:10 PM.


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#2 usasma

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Posted 04 August 2015 - 05:03 AM

Sorry for the delay in responding.  If you still need help feel free to respond to this post.

 

Your UEFI/BIOS (version 1102) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

This device has problems in Device Manager:

 

Not Available    USB\VID_045E&PID_0291\5&3A30C41E&0&3    The drivers for this device are not installed.
 

This is most likely an XBox wireless device.  If not needed it'll be simplest just to remove it until we're finished troubleshooting.

If needed, please update the drivers for this device immediately.

 

Many, many Windows Update failures.  Please be sure that you have ALL available Windows Updates.  If you continue to get errors, please post back to let us know.

 

The latest BSOD's are blaming video, please try this:

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

 

Beyond this, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, Win8.1 compatible updates from the manufacturer's website.
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Thu Jul 30 04:36:59.694 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073015-12437-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 0:08:51.461[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+20e70 )[/B]
BugCheck [B]3B, {c0000005, fffff800f5275e70, ffffd0003f2ab5c0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f5275e70, Address of the instruction which caused the bugcheck
Arg3: ffffd0003f2ab5c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  atieclxx.exe
FAILURE_BUCKET_ID: [B]0x3B_atikmdag+20e70[/B]
  BIOS Version                  1102
  BIOS Release Date             12/27/2011
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Crosshair V Formula
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 29 00:09:46.117 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072915-8750-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 0:04:22.883[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for wmiacpi.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+21180 )[/B]
BugCheck [B]3B, {c0000005, fffff801bf2b6180, ffffd000761ee610, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801bf2b6180, Address of the instruction which caused the bugcheck
Arg3: ffffd000761ee610, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  atieclxx.exe
FAILURE_BUCKET_ID: [B]0x3B_atikmdag+21180[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 03:53:12.533 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071515-10015-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]19 days 3:23:12.499[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+21180 )[/B]
BugCheck [B]3B, {c0000005, fffff8005d8b6180, ffffd000450de610, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8005d8b6180, Address of the instruction which caused the bugcheck
Arg3: ffffd000450de610, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  atieclxx.exe
FAILURE_BUCKET_ID: [B]0x3B_atikmdag+21180[/B]
  BIOS Version                  1102
  BIOS Release Date             12/27/2011
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Crosshair V Formula
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Thu Jul 30 04:36:59.694 2015 (UTC - 4:00)**************************
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
000.fcl                     Fri Oct 18 03:16:31 2013 (5260E04F)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
CLVirtualBus01.sys          Wed Mar 12 04:17:05 2014 (53201801)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
amdkmpfd.sys                Mon Oct 27 19:26:38 2014 (544ED4AE)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
AtihdWB6.sys                Mon May 18 12:48:45 2015 (555A17ED)
AMDACPKSL.SYS               Mon May 18 12:48:48 2015 (555A17F0)
rzudd.sys                   Thu May 21 00:40:22 2015 (555D61B6)
atikmpag.sys                Mon Jun 22 21:10:51 2015 (5588B21B)
atikmdag.sys                Mon Jun 22 21:34:51 2015 (5588B7BB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 29 00:09:46.117 2015 (UTC - 4:00)**************************
AMDACPKSL.SYS               Sat Dec 20 22:38:02 2014 (5496409A)
AtihdWB6.sys                Sat Dec 20 22:38:19 2014 (549640AB)
atikmpag.sys                Tue Mar 31 16:09:30 2015 (551AFEFA)
atikmdag.sys                Tue Mar 31 16:31:21 2015 (551B0419)
HD-Hypervisor-amd64.sys     Tue Jun 16 13:03:26 2015 (558056DE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 03:53:12.533 2015 (UTC - 4:00)**************************
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
[/font]

http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
CLVirtualBus01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

 


Edited by usasma, 04 August 2015 - 05:04 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Treasonator

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Posted 04 August 2015 - 06:42 AM

Thank you for the reply, and help is still needed.Recently turned on my computer on to try some of the updates, but nothing really happens. It starts up fans and all but doesn't give me anything on the monitor to look at. It is almost as if it doesn't not detect it now. No bios menu or anything. Turned it back off then on and this time all of the fans kicked on running at high. They will sometimes slowdown but they they almost immediately turn back on high again. But it is clearly still on running although. Now I am really at a loss.

 

All i have currently plugging into usb ports for now is my keyboard the mouse and the hdmi cable from a video card to the tv i am currently using


Edited by Treasonator, 04 August 2015 - 06:44 AM.


#4 ranchhand_

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Posted 04 August 2015 - 09:06 AM

Hello Treasonator, and welcome to Bleeping Computer. Sorry to hear of your problems, but you have an advantage in that you built the unit yourself so you know what's under the hood-that's a big help.

 

Let's try a couple of easy tests that could tell us a lot:

> Reset your BIOS back to factory default; I have seen corrupted BIOS settings stop a computer cold and it's easy to overlook.

> Boot up and try to enter safe mode; if you can enter safe mode and run the unit normally that will tell us a lot.

> Test the Memory; do one stick at a time, let it run the full test (about 20 minutes) and post results. You only need run one test on each stick, running Memtest 5 or 10 times accomplishes nothing:

   > Download the (free) zip file (2nd from the top) ISO of Memtest86+ and burn to a CD.

   > Make sure your BIOS is set to CD = 1st Boot Device, HDD = 2nd Boot Device.

   >Reboot with the CD in your drive. Allow it to run until you get a message at the bottom of the screen that testing is complete (about 20 minutes). Any red posts at the bottom of the screen means that memory stick is bad.

Test only one (1) stick at a time.

If Memtest will not run or you get error messages, your computer may have other problems than your memory.

 

Please post back with the results of these tests.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#5 Treasonator

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Posted 05 August 2015 - 07:15 AM

Just an update, but was busy with work yesterday could not mess with it too much, I reset my cmos, and that seemed to fix the issue with my computer not starting up. I still currently get the random crashes that seem to go between two minutes to twenty minutes or running. Attempting to burn the program on a cd currently to run the memory test.

 

Attempted to try it on another harddrive. Seems the issue is still there and the computer freezes up still.


Edited by Treasonator, 05 August 2015 - 07:19 AM.


#6 ranchhand_

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Posted 05 August 2015 - 09:24 AM

Have you tried Safe Mode yet?

 

 

Attempted to try it on another harddrive. Seems the issue is still there and the computer freezes up still.

Not sure what you mean, "another HDD". Explain a bit further?


Edited by ranchhand_, 05 August 2015 - 09:27 AM.

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#7 Treasonator

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Posted 05 August 2015 - 04:36 PM

I managed to get safe mode going and it does not seems to crash or freeZe up. Also what I meant earier was that I have an older hard drive with Windows 7 on it. I was going to see if I could get better luck with that one downloading drivers for my main one.

#8 ranchhand_

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Posted 05 August 2015 - 05:04 PM

 

...safe mode going and it does not seems to crash or freeZe up.

Ok, that tells us that something is being loaded on normal boot that is doing you in, OR a piece of equipment has failed and is crashing the system. SM loads only the basic essential system files that enable the computer to boot.  Now...try to boot with the option, "Safe Mode With Networking".  That will enable your internet connection. If you start crashing, that tells us that it may be your NIC is bad. 

>  Remove your video card, use compressed air to blow out the slot, and gently clean the contacts and reinstall it.

>  If you still have problems and freezes, delete the video card drivers and reinstall them from the CD that came with the card. If no joy, then check the manufacturer's website for updated drivers for the card and do the same procedure.

>  If still problems, try to get another video card from somewhere (maybe a good friend?) and install it. You will have to install the drivers also. If the computer runs normally with no crashes, your vid card is bad or the mainboard is bad. An alternative to this is to install YOUR card in someone else's computer and install your drivers.

>  Another thing to check: check if the manufacturer has posted a warning that your particular card will not work in your model mainboard. I just had a poster with your exact problems and it turned out that Asus had posted his Nvidia card would not work in their boards!

Please post back with results.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#9 Treasonator

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Posted 06 August 2015 - 05:51 AM

Unfortunately I do not have anyone around i would be able to borrow a video card from to test if it it failing. Although I do have two of the one i have. I reset it in safe mode and put it under network and still not crashes and it doe not freeze up on me. I was under the impression that network would enable the internet, but it does not seem to be on. I gave it a couple more reboots thinking it may come back on ut that does not seem to be the case. On the last reboot my computer turned on fine and turned itself off 30 second afterwards. So I am going to open it up again make sure everything is fine inside.

 

 

 

Alright soIi guess this just seems not to be my month. I went back to my computer i had laying on my bed with the case open and noticed a little bit of smoke. Looked inside and apparently my cooling i was using is done. I currently have a Antec H20 i was using to keep my cpu cool. One of the hoses near the base of the processor has a very small leak. I just happened to turn the computer on so i don't think any damage was done to it. I do happen to have another fan for my processor i recently brought  a month ago. Currently im unsure if i should try and install it on or not.


Edited by Treasonator, 06 August 2015 - 06:02 AM.


#10 Dualcomm

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Posted 06 August 2015 - 02:38 PM

Try just installing the other fan on it. Even if only on of the hoses is slighty damaged doesn't mean its only slighty.



#11 Treasonator

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Posted 06 August 2015 - 02:47 PM

Was in the process of intalling it when I noticed I need another bracket because the bracket does not match up on the back.

#12 ranchhand_

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Posted 06 August 2015 - 10:13 PM

 

reset it in safe mode and put it under network and still not crashes and it doe not freeze up on me.

Ok, that's a good sign.

The problem with the liquid cooling hose may just be a new additional problem and have nothing to do with your main problem. Take care of that first; if your crashes stop in normal mode (I don't think they will but we will hope for the best) we have our answer.

 

 

bracket does not match up on the back

If you started with air cooling and substituted liquid cooling afterwards, you will need to use the original heatsink and fan that you used when you first built the case; if you started the initial build with liquid cooling you will need a new bracket that will fit your mounting on the motherboard (I think that is what you meant). Did a bracket come with your motherboard when you purchased it? That should fit your motherboard mountings. All you will need then is a heatsink.  I assume  you know how to apply thermal grease; don't use too much, that will be as bad as not using enough. Just a thin layer about the thickness of a sheet of paper is plenty.

 

network would enable the internet

Don't worry about that right now; just get your cooling problem solved first.

 

computer i had laying on my bed

If possible, try to find a hard, flat surface like a table; beds are unstable and not good work areas, especially if the computer is running.

When you get the cooling system fixed, finish the steps I outlined in Post #8 and let us know.

Post back with any questions.


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