Hopefully this is the right forum. Apologies if not. I am running out of ideas to try and no one seems to be able to help me.
Trion Worlds is a gaming company. I can access most of their pages until I click "Sign in" or "Log in". At this point a request is made to https://session.trionworlds.com and it is unable to be resolved. All of their games also use this or whatever it accesses to be able to play them. I noticed this when I downloaded Trove from Steam and could not log into their Glyph service.
First I contacted Trion. I supplied them with a lot of information and then they told me to contact my ISP. I supplied my ISP with a lot of information and they don't see anything wrong. I switched to this ISP 2 months ago. Before I had Comcast and was able to access these sites just fine.
I don't know what else to try or what I might be missing. Here is all of the info.
- My ISP is USI Fiber
- Cannot access https://session.trionworlds.com in Chrome, Firefox, or Internet Explorer
- I have cleared cache and cookies
- I have tried using my PC with my router (Airport Extreme) and connected my PC directly into the fiber outlet. No difference.
- I have tried using a different computer (Apple laptop) both wirelessly on the router and directly into the fiber outlet. No difference.
- I have tried with my iPhone on the wireless router. No difference.
- I have tried with my phone using cellular data: SUCCESS
- I have run nslookup, ping, and tracert using both Google DNS and my ISPs DNS. Both times I could ping and tracert the server just fine. How is that possible if I can't connect?
- I do not have an edited HOSTS file and I have not touched my route tables
- My ISP says they can access the site fine in their office using the same internet
At this point I think a couple things could be happening. Either the switch or router (whatever the fiber is going into in the building) has a bad configuration, or Trion is actively blocking my IP address/MAC address (is that even possible to do with a website), or something else entirely that I cannot think of.
The last thing I plan on trying when I get home from work today is to use a VPN and see if that works. I guess all that would definitely prove is that it is not my computer.
So my questions are:
How can I ping and tracert a site that I cannot resolve on any machine on my network?
Can a website ban an IP/MAC address?
Are there any tools, advice, or ideas that I haven't thought of?
Edited by vivisect, 31 July 2015 - 01:49 PM.