Problem: My computer first began showing signs of either malware or a virus whenever I would click on a desired link, it would open into a new internet tab (like normal) and tell me that there was an error. This happened not too often but enough to get annoying. That began a few months ago. About 2 weeks ago the internet started popping up new web pages (ones saying my computer is at risk, ones for advertisements, and sometimes a random page) out of the blue whenever I tried to navigate to my websites. It started off slow but now its all the time. I'm forced to constantly close a webpage that appears whenever I click a link (never takes me to the actual link website), open a new internet page/tab, and lately it began taking me to pages that said my computer is at risk and I have to click the closed button on a dialogue box that will keep popping up. Also a large blue page will suddenly appear and say nonsense about an error, my computer is infected, etc. Apparently it was so bad that my internet provider Cox Cable sent me an email to inform me that they sensed through the wireless network that one of my devices was potentially infected. They sent me links to download their computer protection programs and also links to programs that might help if I was infected. I did call them to make sure they were the ones sending me the email, they confirmed it was from them!
What I've done so far: I still had programs on my computer from the last time this happened--about 2 years ago. And I still had the instructions given to me by a tech from this website, so I repeated what I had done 2 years ago (honestly, the only program I remember at the moment was tddskiller or something like that). It seemed to slow the pop ups and dialogue boxes down, but that was a week ago and now its back with full force! The next effort I did was uninstall my useless virus protection from McAfee and reload a stronger McAfee protection onto my computer that Cox provided me. Next I Cox advised me to download a tool called Norton power eraser. It took me a few days to get my computer to actually download it (it refused to either download or open the program to download) but 2 days ago I was successful in downloading and using the tool. It found a few threats and so did the new McAfee protection, both programs quarantined the potential risks and threats and removed them. I thought that would be it! Unfortunately, what I did only slowed it down. The errors and pop up pages don't happen as often but still too often and enough that I'm concerned.
I hope I was detailed enough in my explanation to give you a clue as to whats going on with this computer. Any help offered is and will be appreciated!!!!