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Notthebomba - Blue Screen of Death


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#31 notthebomba

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Posted 25 August 2015 - 03:02 PM

The CHKDSK ran the last time I had a BSOD.

It ran for a  while and did some repairs, then started up OK.

 

I let Carbonite back up everything on E: drive then temporarily disabled Carbonite backup.

 

When I tried to perform CHKDSK just now I got the following:

 

C:\Windows\system32\CHKDSK E: \R\F
The type of the file system is NTFS.
 
Chkdsk cannot run because the volume is in use by another process.
Chkdsk may run if this volume is dismounted first.
ALL OPEN HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? <Y/N>
 
I cancelled the command.


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#32 notthebomba

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Posted 25 August 2015 - 03:20 PM

Sorry, that was CHKDSK E: /R/F



#33 usasma

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Posted 26 August 2015 - 04:47 AM

Did the CHKDSK make any repairs the last time it ran?  If so, then we can expect that there's something that's corrupting the disk on a regular basis.

If it did make repairs last time, then skip straight to the part where I suggest disconnecting the drive.

If it did not make repairs last time (or if you're unsure), then continue on with running CHKDSK E: /R /F......

 

There should be a space between /r and /f

 

Reboot and run the command again - select Y when it asks you if you want to dismount it.

It may/may not ask you to reboot.

Let it run, and if you haven't rebooted, do so when it's done.

 

It may take a while to run, so just let it be until it finishes.  Don't be surprised to see lot's of errors.

Then wait and see if the problem returns.

 

If the problem does return, then disconnect the Samsung drive (be sure to unplug the system and ground yourself before touching anything inside the case):

- remove the plug for the data cable from the motherboard

- remove the plug for the power cable from the drive

 

Then turn it back on and test it without the drive to see if the problem returns..


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#34 notthebomba

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Posted 26 August 2015 - 11:58 AM

I dismounted the volume and got the following results (txt file attached):
 
Volume dismounted. ALL open handles to this volume are now invalid.
Volume label is Samsung 1TB.
 
CHKDSK is verifying files <stage 1 of 5>...
214528 file records processed.
File verification completed.
451 large file records processed.
0 bad file records processed.
0 EA records processed.
65 reparse records processed.
 
CHKDSK is verifying indexes <stage 2 of 5>...
234694 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
 
CHKDSK is verifying security descriptors <stage 3 of 5>...
214528 file SDs/SIDs processed.
Security descriptor verification completed.
10084 data files processed.
CHKDSK is verifying Usn Journal...
36403248 USN bytes processed.
Usn Journal verification completed.
 
CHKDSK is verifying file data <stage 4 of 5>...
214512 files processed.
File data verification completed.
 
CHKDSK is verifying free space <stage 5 of 5>...
177901759 free clusters processed.
Free space verification is complete.
 
Windows has checked the file system and found no problems.
 
976759807 KB total disk space.
264761752 KB in 96215 files.
44844 KB in 10085 indexes.
0 KB in bad sectors.
346175 KB in use by the system.
65536 KB occupied by the log file.
711607036 KB available on disk.
 
4096 bytes in each allocation unit.
244189951 total allocation units on disk.
177901759 allocation units available on disk.
 
Do you still think I have a problem with my E drive?

Attached Files



#35 usasma

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Posted 26 August 2015 - 05:30 PM

Why would the Event Viewer log file report issues and yet CHKDKS would find no problems?  Something is wrong, we just don't know exactly what :(

I'd suggest disconnecting the drive as I described before and testing without it being connected.

 

Tests are software routines designed to find hardware problems.
As such, they're often not 100% accurate.

If, as we've seen, there are errors - but the software tests can't find anything - then we have to try testing the hardware in other ways (such as disconnecting the drive).


Edited by usasma, 26 August 2015 - 05:32 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#36 notthebomba

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Posted 28 August 2015 - 01:09 PM

Curiouser and curiouser.

I disconnected the E drive and started it back up.

On the login screen, when I clicked on my profile, I got the following:

The User Profile Service failed the login.

User profile cannot be loaded.

 

It then logged off and the start-up screen offered me my profile and "Other User" profile.

When I clicked Other User, it prompted me for a username and password.

I tried several, but each failed.

 

I shut it down, reconnected E drive and it started up normally.

 

Not sure if this helps, but I set up the PC with 2 drives. The SSD (128 GB) is my C: drive and where I load Windows 64 bit Home Premium.

The Samsung 1TB drive is my E drive where I keep "My Documents".



#37 notthebomba

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Posted 29 August 2015 - 09:05 AM

At what point does it make sense to wipe the whole mess and reload Windows?

Hard drives are cheap so after backing up the drive, I'll just get a new one and start from scratch.

Thoughts?

Are their any tutorials about reloading windows?



#38 usasma

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Posted 29 August 2015 - 04:20 PM

I think that there's a problem with the E: drive

I think that, when you setup the system, the E: drive was included in the boot up sequence (I had this problem back in the days of XP also).

 

My suggestion is to setup Windows with only 1 hard drive in the system.

Then, if you want, add another hard drive after the system is setup and updated.

Follow proper anti-static procedures to install a new drive (shut down, unplugh the system from the wall, ground yourself, then install the drive).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#39 notthebomba

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Posted 30 August 2015 - 10:01 AM

So you agree that a complete Windows OS reinstall will get rid of these problems?

My rig is a home brew and I do still have all of the OS DVDs, etc.

Is there a forum or guide for doing this (i.e., the RIGHT way this time!)?

Thanks



#40 usasma

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Posted 01 September 2015 - 06:03 AM

I think that a complete OS reinstall will get rid of these problems.

But there's a lot of different variables here.

 

This is the troubleshooting process that I suggest with "clean" installs:  http://www.carrona.org/canned.html#clean

Please understand that this is a troubleshooting technique - so set a restore point after Step 10 if you're going to do more.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#41 notthebomba

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Posted 01 September 2015 - 11:36 AM

Sounds good.
Here's my plan: 
1. Buy brand new SSD (Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM​)
2. Buy brand new HDD (WD Black 2TB Performance Desktop Hard Drive: 3.5-inch, SATA 6 Gb/s, 7200 RPM, 64MB Cache WD2003FZEX)
3. Remove existing 120 GB SSD and 1T HDD
4. Install new SSD
5. Reinstall Windows.
6. Add 2 TB HDD
 
Question: At step 5, will the OS Install the "My Documents" folder onto the C: drive (SSD)?
Can I relocate "My Documents" to the new HDD when I install it in step 6?
 
Would it make any sense to add a 2nd HDD and get Acronis True Image and keep a mirror image?
I use Carbonite to back up everything and will continue to.
Thanks


#42 usasma

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Posted 01 September 2015 - 03:54 PM

Install everything on the SSD, then run it for a short while.

If all is OK, then add the 2tB HDD and reboot (making sure that the HDD is formatted)

 

You can then easily move the folders to the other drive by right clicking on them in File Explorer

Then select Properties, then select the Location tab

 

There's different schools of thought on the backup process.  I keep Acronis images and have kept them for years.  I currently have well over 3 tB of old images - not a real efficient setup.

I've never had to use these images (some date back to W7).

OTOH - I'd like to regularly backup my Users folder.  I'm complacent about it as it's included in my Acronis images - but I really should have a better plan.

Doing it his way will force me to have a fresh install of Windows every so often - and that will keep me happy.  The biggest problem with this is the custom BSOD program that I use - and the DLL extensions that go with it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#43 notthebomba

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Posted 17 September 2015 - 07:44 AM

usasma:

I removed my existing SSD and HDD, installed a new SSD, reloaded Windows OS, and have run through all of the Windows updates.

It's been 24 hours with full stability.

I'll give it another 24 hours then I will install the new HDD and restore all of the files from Carbonite.

Fingers crossed.

Notthebomba



#44 notthebomba

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Posted 17 September 2015 - 11:26 AM

Bummer. Another BSOD.

Left computer on and came back several hours later and it was off.
When I booted up, I got the Safe Mode screen and started normally.
 
Problem Signature document came up (below and attached).
Also attached is the minidump file.
There was no C:\Users\Roger\AppData\Local\Temp\WER-20560-0.sysdata.xml file.
Should I run another SysnativeFile CollectionApp and Perfmon Report?
 
Thanks,
Roger
 
***
 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF8800AE1E28A
  BCP3: FFFFF880040E5898
  BCP4: FFFFF880040E50F0
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\091715-9157-01.dmp
  C:\Users\Roger\AppData\Local\Temp\WER-20560-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

Attached Files



#45 notthebomba

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Posted 17 September 2015 - 11:45 AM

Attached SysnativeFileCollectionApp and Perfmon files.

 

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