I am following instructions for my BSOD.
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Posted 31 July 2015 - 11:30 AM
I am following instructions for my BSOD.
Posted 04 August 2015 - 04:34 AM
Sorry for the delay in responding. Do you still need help with this problem?
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
Posted 04 August 2015 - 03:35 PM
OK, I think I figured out how to attach the files.
Posted 05 August 2015 - 09:50 AM
Go into Device Manager (devmgmt.msc) and uninstall the ISATAP and TEREDO devices that have problems (do this by right clicking on them and selecting "Uninstall")
Reboot and then check to make sure that they did not come back.
There is also a problem with a USB device by Atheros (likely a bluetooth device). Please update the drivers for this immediately.
No memory dumps in the uploaded reports.
No error reports in the WER section of MSINFO32
If cleaning the system with CCleaner or another similar utility - please stop while we're troubleshooting.
Does the system BSOD at any particular time?
Have you installed anything recently that could have caused this?
Once you've stopped the CCleaner or other tool, reboot and let the system crash.
Then generate another set of the SysnativeFileCollectionApp reports (we won't need the perfmon report)
Edited by usasma, 05 August 2015 - 09:51 AM.
Posted 05 August 2015 - 10:56 AM
I uninstalled ISATAP and TEREDO, rebooted, and they did not come back.
Posted 06 August 2015 - 04:38 AM
I'd suggest leaving the dongle disconnected (and make sure that any software you installed with it has been removed)
Then wait and see if the BSOD problem continues.
If it does, please zip up and upload the contents of C:\Windows\Minidump and upload it with your next post.
If you have difficulties zipping it, try copying it to your Desktop and zipping it there.
Posted 06 August 2015 - 07:14 AM
Well, knock wood - so far, so good.
Not sure where I picked up ISATAP and TEREDO, but the 'puter has been stable ever since.
Thanks a bunch!
PS: My hard drive is starting to make sounds like a bad bearing - is there a utility to check its health?
Posted 07 August 2015 - 07:25 AM
It lasted about 48 hours then crashed.
Not BSOD, but a black screen with the following message:
Reboot and select proper Boot device or insert Boot media in selected Boot device and press a key_
The cursor at the end blinks.
If I type any key, the message appears again.
I turned off the computer and on again and it opened in Windows Error Recovery Mode prompting me to select among several options including safe mode and normal.
Is this the same issue or something different?
Posted 07 August 2015 - 07:35 AM
Could be the hard drive.
The error message is the system saying that it can't find the boot device (your hard drive).
Try the bootable hard drive tests here: http://www.carrona.org/hddiag.html
If uncertain, try the Seagate Seatools test first.
Let us know the results.
Posted 08 August 2015 - 11:03 AM
Let me first explain my Desktop set up:
I have a 128GB SSD where I loaded Win7 Home Premium 64bit which is designated C: (Corsair Force 3)
I have a 1TB Samsung HDD where I load all of my non Windows Program Files (Evernote, iTunes, Malwarebytes, etc.) which is designated E:
I downloaded Seagate Seatools, burned to CD and rebooted.
Posted 08 August 2015 - 05:24 PM
Run Seagate Seatools for Windows just to be sure.
The try the rest of the diagnostics here; http://www.carrona.org/hwdiag.html
Has the system BSOD'd since that last report was uploaded?
If so, please upload a fresh copy of the reports.
Posted 08 August 2015 - 07:04 PM
Posted 09 August 2015 - 04:23 AM
IME more systems have been fixed by the original posters than by all the helpers in the world.
I like to think that we provide hints/guesses/suggestions that help you to pinpoint the problem on your own.
There is no way to slow down the boot process (AFAIK).
You can record it - but there's different ways to do this, each yielding different amounts and kinds of information.
Recording the earlier stages of the boot (which is what you're looking at here), may not be possible as there's no operating system present to run the recording software.
Although I can probably read the logfiles, I'm not familiar with the processes to do this. Maybe post over in the General forums, or search it on Google/Bing?
Here's a search that I just did: https://www.google.com/search?q=boot+process+logging&ie=utf-8&oe=utf-8
As for the message that no hard drive was found - that's not a good thing, even if it fixes itself later on.
I'd suspect that it was looking for something that it couldn't find - and the boot mechanism went looking elsewhere for something to boot from.
In short, a system shouldn't normally do this.
In a system with UEFI, that just has one operating system (Windows), the Windows Boot Manager should be first.
The Windows Boot Manager knows where the files needed to boot the system are.
If the Windows Boot Manager is first, I'd place the DVD drive second (AOSO ASUS DRW-24B3ST) - this is just in case you have to boot from the DVD with a UEFI enabled disk.
Then leave the others alone - they're not needed as they can't be booted from, but are still needed to be in the system so you can use them.
Posted 09 August 2015 - 08:22 AM
New BSOD this fine Sunday Morning!
What little I could capture before the screen went away was:
0x0000000F4 (0x0000000000003, 0xFFFFFA8008696B10
Then a screen popped up with the following:
Posted 09 August 2015 - 11:43 AM
I was following a thread on my "reboot and select proper boot device" problem here: http://www.bleepingcomputer.com/forums/t/585611/reboot-and-select-proper-boot-device/
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