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Repeated BSOD crashes; having to restore BIOS after each crash


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#1 Diogenic_Canine

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Posted 31 July 2015 - 08:45 AM

I have a HP Envy 15 laptop, and I have recently upgraded to windows 10. After upgrading, I have experienced two BSOD failures, both with the same error code, which was a "VIDEO_TDR_FAILURE ". It also made reference to a .sys file, although I can't remember exactly which. After each of these crashes, I've needed to restore the BIOS using the HP_TOOLS utility. While I do have a fix, I would rather solve the problem causing these crashes. 

 

Thanks in advance 



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#2 usasma

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Posted 03 August 2015 - 05:11 AM

Sorry for the delay in responding.

If you still need help, please do this:

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Here's more info on troubleshooting the VIDEO_TDR_FAILURE error:  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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