Hello, all. I have a HGST eternal HDD, and the computer cannot see it. When I open Device manager, and go down to 'Disk Drives', it lists the computer's internal HDD, another external HDD I ha connected to it via a USB port, and it also lists the HGST HDD. When I open that listing, I am told the unit is functioning properly, but when I go to 'Computer" I only see the internal HDD and the other HDD. I disconnected the other external HDD but there was still no recognition of the HGST drive
. I tried updating the driver software, but it says the installation of driver hardware was not successful. What should I try next?