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Can not update to windows 10


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#1 JohnWJ

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Posted 30 July 2015 - 08:58 PM

Hi there OH great and mighty computer geeks I have a HP Pavilion dv6 laptop running windows 7. I get a error code stating  WindowsUpdate_C0000374  i have made sure that all of the updates are up to date  :mellow: .

 

Thanks in advance for any help 


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#2 Aura

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Posted 31 July 2015 - 08:51 AM

Hi John :)

Alright, let's see if triggering the update download works.

EndqYRa.pngSoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    • net stop wuauserv
    • ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    • ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    • net start wuauserv
    • wuauclt.exe /updatenow
Once done, go in your Windows Update panel and it should say that Windows 10 is currently being downloaded.

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#3 JohnWJ

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Posted 31 July 2015 - 10:09 AM

Ok I will do that tonight


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#4 JohnWJ

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Posted 31 July 2015 - 05:54 PM

Hi John :)

Alright, let's see if triggering the update download works.

EndqYRa.pngSoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    • net stop wuauserv
    • ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    • ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    • net start wuauserv
    • wuauclt.exe /updatenow
Once done, go in your Windows Update panel and it should say that Windows 10 is currently being downloaded.

 

Dumb question do i hit enter after each line ????


John

 

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Posted 31 July 2015 - 05:56 PM

Hit enter after each line, yes :)

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#6 JohnWJ

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Posted 31 July 2015 - 08:27 PM

OK tries and got this

 

[/URL]"> http://win%203_zpsxrrkeosw.jpg

 

[/URL]">http://win%202_zpsc4qkbuo2.jpg


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Posted 31 July 2015 - 08:30 PM

Except for the net stop and net start commands, all of your other commands have a typo. If you want, copy and paste them, one by one in your command prompt. To paste something in the command prompt, right-click in it and select "Paste".

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#8 JohnWJ

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Posted 31 July 2015 - 08:35 PM

Except for the net stop and net start commands, all of your other commands have a typo. If you want, copy and paste them, one by one in your command prompt. To paste something in the command prompt, right-click in it and select "Paste".

LOL I thought about that but me being thought no I can do this


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#9 JohnWJ

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Posted 31 July 2015 - 08:43 PM

OK I copied and Pasted and still had error messages here they are

 

[/URL]">http://th_win%202_zpsqvwidu9d.jpg

 

 

[/URL]">http://th_win%201_zpstgo61r4q.jpg


John

 

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#10 Aura

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Posted 31 July 2015 - 09:23 PM

Go in the C:\Windows\SoftwareDistribution folder. What folders do you see?

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#11 JohnWJ

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Posted 01 August 2015 - 12:20 PM

OK will do when I get home


John

 

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#12 JohnWJ

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Posted 01 August 2015 - 08:20 PM

here is what is in the folder

 

 

[/URL]">http://th_folder_zpsph5himtc.jpg


Edited by JohnWJ, 01 August 2015 - 08:21 PM.

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Posted 01 August 2015 - 08:23 PM

Alright so the commands worked. Go in the Downloads folder, and delete everything inside it. Once done, open an elevated command prompt and launch the wuauclt.exe /updatenow command again. If the Windows 10 upgrade fails with the 80070005 error code again, upload the following files for me (on Dropbox, Google Drive or OneDrive) to review please.
  • C:\Windows\WindowsUpdate.log
  • C:\Windows\Logs\CBS\CBS.log
Please upload the CBS.log as fast as you can. Since the log is volatile, it's content gets overwritten pretty fast.

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#14 JohnWJ

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Posted 01 August 2015 - 08:30 PM

OK just noticed that at the bottom of the windows notification it says that they will let me know when I can upgrade could that be the problem ??????


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Posted 01 August 2015 - 08:31 PM

You mean, the Get Windows 10 app? Yes, it could be since Microsoft is pushing the upgrade in waves. However this method is supposed to bypass that. It doesn't mean it's 100% true.

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