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Computer Running Slow and Getting Pop-up Ads


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25 replies to this topic

#1 lori445

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Posted 30 July 2015 - 08:24 PM

My computer has started running slow and I'm getting pop-up ads that I have a virus on my computer

 

Windows 7

Internet Explorer 11

 

Thank you in advance.


Edited by hamluis, 31 July 2015 - 12:13 PM.
Moved from Win 7 to Am I infected - Hamluis.


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#2 dc3

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Posted 31 July 2015 - 08:28 AM

What is the exact error message you are receiving?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jaishankar

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Posted 31 July 2015 - 09:35 PM

Cleanup your system to speed up things a little bit like go to run and type command "prefetch", "temp", "%temp%", and finally "recent" remove whatever you find in these folders, and also cleanup startup items going to run command and typing command, msconfig and clicking on starup tab and disabling unnecassary items.



#4 lori445

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Posted 01 August 2015 - 06:03 PM

Ok thanks, I'll try that.

It's not an error message it's a popup that says (a woman's voice) there is a virus on my computer and to click the link. When I try to close it, it keeps popping up.



#5 jaishankar

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Posted 01 August 2015 - 09:38 PM

Ok thanks, I'll try that.

It's not an error message it's a popup that says (a woman's voice) there is a virus on my computer and to click the link. When I try to close it, it keeps popping up.

could you post a screenshot



#6 lori445

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Posted 02 August 2015 - 06:31 AM

I haven't gotten the pop-up again. Malwarebytes scan came back clean. Here is the log to my SuperAntiSpyware scan.

 

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/02/2015 at 06:59 AM

Application Version : 6.0.1204
Database Version : 11985

Scan type       : Quick Scan
Total Scan Time : 00:11:40

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned      : 738
Memory threats detected   : 0
Registry items scanned    : 66548
Registry threats detected : 0
File items scanned        : 8141
File threats detected     : 69

Adware.Tracking Cookie
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\40GJ49FK.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\40GJ49FK.txt [ /pubmatic.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\K8RO9JDP.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\K8RO9JDP.txt [ /rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\M28T3C14.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\M28T3C14.txt [ /adnxs.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\QAJI4815.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\QAJI4815.txt [ /rfihub.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\T8CR7H6A.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\T8CR7H6A.txt [ /dpm.demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\O5KPYNOO.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\O5KPYNOO.txt [ /demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\R1YJJ8EU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\R1YJJ8EU.txt [ /pixel.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\ZUCL2O32.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\ZUCL2O32.txt [ /casalemedia.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\CZNESN21.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\CZNESN21.txt [ /doubleclick.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\FRODXESS.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\FRODXESS.txt [ /liverail.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\RIKVL4XB.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\RIKVL4XB.txt [ /choice.demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\A68UFLMU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\A68UFLMU.txt [ /pubmatic.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\MB5TQN2W.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\MB5TQN2W.txt [ /high5.sitescoutadserver.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KYX36JZG.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KYX36JZG.txt [ /adtechjp.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\WP0FRGBU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\WP0FRGBU.txt [ /ad.360yield.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\PEWBQABZ.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\PEWBQABZ.txt [ /amazon-adsystem.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\8Y3QAX9D.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\8Y3QAX9D.txt [ /dmp-token.aws.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IGU004C8.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IGU004C8.txt [ /condenast.demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\LBSR42GH.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\LBSR42GH.txt [ /rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\YZDKLJK3.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\YZDKLJK3.txt [ /addthis.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\4I793XP9.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\4I793XP9.txt [ /tribalfusion.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\O68QU3H4.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\O68QU3H4.txt [ /revsci.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\C6MT8761.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\C6MT8761.txt [ /smartadserver.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\R8PDHXMP.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\R8PDHXMP.txt [ /c1.adform.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\E6LEZMT8.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\E6LEZMT8.txt [ /serving-sys.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\YUMY6N3B.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\YUMY6N3B.txt [ /ads.stickyadstv.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\1Q0X4WVV.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\1Q0X4WVV.txt [ /fastclick.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\244QF1IL.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\244QF1IL.txt [ /adnxs.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\1JN9TWRU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\1JN9TWRU.txt [ /adbrn.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\8GCA2PCQ.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\8GCA2PCQ.txt [ /rfihub.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZHYQ8GU0.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZHYQ8GU0.txt [ /criteo.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7RVH19AK.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7RVH19AK.txt [ /in.getclicky.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GV4KJIMY.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GV4KJIMY.txt [ /dpm.demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\JYJXD3FN.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\JYJXD3FN.txt [ /demdex.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\RURKGGDI.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\RURKGGDI.txt [ /adaptv.advertising.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z9WIVIXK.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z9WIVIXK.txt [ /advertising.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GNQJCKQQ.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GNQJCKQQ.txt [ /ru4.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\WVQKNIWG.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\WVQKNIWG.txt [ /basebanner.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\OOPUEM5Q.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\OOPUEM5Q.txt [ /tap.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\27J9GDEW.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\27J9GDEW.txt [ /tap2-cdn.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\2N79HEJX.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\2N79HEJX.txt [ /eyeviewads.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\NR48773A.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\NR48773A.txt [ /spotxchange.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BBTT5XUM.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BBTT5XUM.txt [ /atdmt.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BPUM10KB.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BPUM10KB.txt [ /ads.p161.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7CPNB6JF.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7CPNB6JF.txt [ /adsrvr.org ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\DNSOCBS4.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\DNSOCBS4.txt [ /pixel.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KC9D6JXL.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KC9D6JXL.txt [ /dsp-token.aws.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\MX02FC2Y.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\MX02FC2Y.txt [ /burstnet.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\5I6V3NLM.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\5I6V3NLM.txt [ /sp.adbrn.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\A8FV3MZ7.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\A8FV3MZ7.txt [ /ads.creative-serving.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\0W8YDXG2.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\0W8YDXG2.txt [ /casalemedia.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7UWP7VYU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\7UWP7VYU.txt [ /tapad.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KKM6ES7R.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\KKM6ES7R.txt [ /statse.webtrendslive.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\393U8DH3.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\393U8DH3.txt [ /adform.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\3AM3487F.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\3AM3487F.txt [ /2o7.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IKSQD9QP.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IKSQD9QP.txt [ /at.atwola.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\JOLF9PYK.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\JOLF9PYK.txt [ /liveperson.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\H3HCEHAR.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\H3HCEHAR.txt [ /adsymptotic.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\UVV9Q2AM.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\UVV9Q2AM.txt [ /adotube.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\XUW23IXP.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\XUW23IXP.txt [ /doubleclick.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BM1XFYAC.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\BM1XFYAC.txt [ /pro-market.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\SK6KDORW.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\SK6KDORW.txt [ /imrworldwide.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GDOLDJ08.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\GDOLDJ08.txt [ /googleadservices.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IIDXOYEU.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\IIDXOYEU.txt [ /rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\VZJJVQXI.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\VZJJVQXI.txt [ /revsci.net ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\B18Y941L.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\B18Y941L.txt [ /adnxs.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\5PFU609B.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\5PFU609B.txt [ /criteo.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\742C1MFM.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\742C1MFM.txt [ /tap2-cdn.rubiconproject.com ]
 C:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\VABHIZ6V.txtC:\Users\Polesel Home\AppData\Roaming\Microsoft\Windows\Cookies\Low\VABHIZ6V.txt [ /burstnet.com ]

============
 End of Log
============



#7 Firehouse

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Posted 02 August 2015 - 07:29 AM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :
 
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs
 
Post log here .
 
Step 2
 
Download TFC by OldTimer and save it to your desktop.
 
Run it as Administrator and click on Start button.
 
If programs need reboot, allow it to do so.
 
NOTE: IF your desktop disappears, don't panic, it's normal.
 
Step 3
 
Scan with Norton Power Eraser
 
CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !
 
Download NPE by Symantec and save it to your desktop.
 
Run the tool as Administrator,accept license agreement,and click  Scan button. 
 
Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.
 
After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !
 
If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.
 
Step 4
 
Scan with Zemana Antimalware
 
Download Zemana Antimalware and install it on your system.
 
Under Scan type choose Full Scan and let the tool scan system.
 
If malware is found click Next to remove it, if tool asks for restart, allow it .
 
If no malware is found , just exit program.
 
NOTE: Leave actions at default.

Edited by Firehouse, 02 August 2015 - 07:29 AM.


#8 dc3

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Posted 02 August 2015 - 09:29 AM

Cleanup your system to speed up things a little bit like go to run and type command "prefetch", "temp", "%temp%", and finally "recent" remove whatever you find in these folders, and also cleanup startup items going to run command and typing command, msconfig and clicking on starup tab and disabling unnecassary items.

Disabling startup items in msconfig is not a good idea.  You should use a program like Mike Lin's Startup Control Panel.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 lori445

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Posted 02 August 2015 - 09:47 AM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Polesel Home (administrator) on 02-08-2015 at 10:42:27
Running from "C:\Users\Polesel Home\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\67OFRBHZ"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: NV53A Manufacturer: Gateway
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

=========================== Installed Programs ============================

18 Wheels of Steel - American Long Haul (HKLM-x32\...\WT088651) (Version: 2.2.0.95 - WildTangent) Hidden
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Ad-Aware Antivirus (HKLM\...\{A041066D-37EF-46FC-9DF7-465A07F1C5CF}_AdAwareUpdater) (Version: 11.7.485.8398 - Lavasoft)
AdAwareInstaller (HKLM\...\{8C334A6E-504A-4C88-9C53-3AEF9FB5D20A}) (Version: 11.7.485.8398 - Lavasoft) Hidden
AdAwareUpdater (HKLM\...\{A041066D-37EF-46FC-9DF7-465A07F1C5CF}) (Version: 11.7.485.8398 - Lavasoft) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.180 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
Advertising Center (HKLM-x32\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
Agatha Christie - Death on the Nile (HKLM-x32\...\WT088049) (Version: 2.2.0.95 - WildTangent) Hidden
AntimalwareEngine (HKLM\...\{6E5FAEC8-C3C1-44E8-B8DE-CE3F9568BF85}) (Version: 3.0.98.0 - Lavasoft) Hidden
ATI Catalyst Install Manager (HKLM\...\{3B20226B-63ED-B863-B224-FE40401B21CA}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
AXIS Media Control Embedded (HKLM-x32\...\AXIS Media Control Embedded) (Version:  - )
AXIS Media Control Embedded Installer (HKLM-x32\...\{62096B02-F4F2-401D-B305-2EA11A12890B}) (Version: 6.0.65 - Axis Communications)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems) Hidden
Barnes & Noble Desktop Reader (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.1.21 - Barnesandnoble.com)
Bejeweled 2 Deluxe (HKLM-x32\...\WT088062) (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT088375) (Version: 2.2.0.95 - WildTangent) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 14.0.2.3 - Broadcom Corporation)
Build-a-lot 2 (HKLM-x32\...\WT088067) (Version: 2.2.0.95 - WildTangent) Hidden
ccc-core-static (HKLM-x32\...\{DBF91CC3-41F6-0D99-3D2D-686C59865652}) (Version: 2010.0329.836.13543 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.08 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WT088074) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.12334.0 - Cisco Consumer Products LLC)
Citrix Endpoint Analysis Plugin (HKLM-x32\...\{5C1BE120-8DBE-4cdc-987C-85EA7DA423B3}) (Version: 4.5.5.0 - Citrix Systems, Inc.)
Citrix online plug-in - web (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 11.2.0.31560 - Citrix Systems, Inc.)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3216.50 - CyberLink Corp.)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT088080) (Version: 2.2.0.95 - WildTangent) Hidden
DIRECTV Player (HKLM-x32\...\{437f5443-c052-432c-b1e7-abd9bc5cabdb}) (Version: 11.0 - DIRECTV)
Dora's Carnival Adventure (HKLM-x32\...\WT088395) (Version: 2.2.0.95 - WildTangent) Hidden
EA SPORTS online 2006 (HKLM-x32\...\82A44D22-9452-49FB-00FB-CEC7DCAF7E23) (Version:  - )
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.10.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 320 Series Printer Uninstall (HKLM\...\EPSON WorkForce 320 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4j - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
FATE (HKLM-x32\...\WT088415) (Version: 2.2.0.95 - WildTangent) Hidden
Fitbit Connect (HKLM-x32\...\{6A7C2B2E-36A3-4EF5-96C6-708CD090A3AD}) (Version: 1.0.1.5127 - Fitbit Inc.)
Gateway Game Console (HKLM-x32\...\Gateway Game Console) (Version:  - WildTangent) Hidden
Gateway Games (HKLM-x32\...\WildTangent gateway Master Uninstall) (Version: 1.0.1.3 - WildTangent)
Gateway InfoCentre (HKLM-x32\...\Gateway InfoCentre) (Version: 3.02.3000 - Gateway Incorporated)
Gateway MyBackup (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems)
Gateway Power Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3005 - Gateway Incorporated)
Gateway Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3013 - Gateway Incorporated)
Gateway Registration (HKLM-x32\...\Gateway Registration) (Version: 1.03.3003 - Gateway Incorporated)
Gateway ScreenSaver (HKLM-x32\...\Gateway Screensaver) (Version: 1.1.0806.2010 - Gateway Incorporated)
Gateway Social Networks (HKLM-x32\...\{64EF903E-D00A-414C-94A4-FBA368FFCDC9}) (Version: 1.0.1901 - CyberLink Corp.) Hidden
Gateway Social Networks (HKLM-x32\...\InstallShield_{64EF903E-D00A-414C-94A4-FBA368FFCDC9}) (Version: 1.0.1901 - CyberLink Corp.)
GolfLogix Course Manager 3.5 (HKLM-x32\...\GolfLogix Course Manager_is1) (Version:  - GolfLogix, Inc.)
Google Drive (HKLM-x32\...\{35574F09-89F9-4B16-B69B-64F3E25901B8}) (Version: 1.21.9226.6034 - Google, Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Gateway Incorporated)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Jewel Quest - Heritage (HKLM-x32\...\WT088655) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT088115) (Version: 2.2.0.95 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WT088447) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.14 - Gateway)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{e37c3bc6-5118-417b-bf82-e75059a65857}) (Version:  - Nero AG)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 18.0.0.128 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.36 - Symantec)
Octoshape Streaming Services (HKCU\...\Octoshape Streaming Services) (Version:  - Octoshape ApS)
P3 Level II Course Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4521A1}) (Version: 7.002 - Sports Vision Technologies)
P3 Level III Course Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4521A2}) (Version: 7.002 - Sports Vision Technologies)
P3 ProGolf 7.006 (HKLM-x32\...\P3 ProGolf_is1) (Version:  - Sports Vision Technologies)
P3 Studio I Course Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4521A4}) (Version: 7.002 - Sports Vision Technologies)
P3Driver (HKLM-x32\...\{F3DF2180-A7FC-11CB-6784-2BDC7B4518BA}) (Version: 1.00.000 - Sports Vision Technologies)
P3ProSwing Basic Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4519D1}) (Version: 7.002 - Sports Vision Technologies)
P3ProSwing Commercial Version (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC7B4518BE}) (Version: 4.0 - Sports Vision)
P3ProSwing Commercial Version (HKLM-x32\...\{F3DF2181-A7FC-11DB-6784-2BDD7B4528BA}) (Version: 6.0.0.19 - Sports Vision Technologies)
P3ProSwing Driving Range Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4519BA}) (Version: 4.0.00 - Sports Vision Technologies)
P3ProSwing Studio 2 Course Pack (HKLM-x32\...\{F3DF2180-A7FC-11DB-6784-2BDC3B4519C6}) (Version: 7.002 - Sports Vision Technologies)
Penguins! (HKLM-x32\...\WT088451) (Version: 2.2.0.95 - WildTangent) Hidden
Photodex Presenter (HKLM-x32\...\Photodex Presenter) (Version:  - Photodex Corporation)
PL-2303 USB-to-Serial (HKLM-x32\...\{A9111573-EF12-4D80-A5B9-55F620D5BCA1}) (Version: 1.00.000 - Prolific Technology INC)
PL-2303 Vista Driver Installer (HKLM-x32\...\{EEC010D0-1252-4E1D-BAD9-F1B8F414535C}) (Version: 3.2.0.0 - Prolific)
Plants vs. Zombies (HKLM-x32\...\WT088135) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT088455) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT088459) (Version: 2.2.0.95 - WildTangent) Hidden
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6034 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30122 - Realtek Semiconductor Corp.)
Rhapsody (HKLM-x32\...\Rhapsody) (Version:  - )
Secunia PSI (3.0.0.10004) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.10004 - Secunia)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) (HKLM-x32\...\SLABCOMM&10C4&EA60) (Version:  - Silicon Laboratories)
Silicon Laboratories CP210x VCP Drivers for Windows XP/2003 Server/Vista/7 (HKLM-x32\...\{211DD85F-A6CC-44DE-AA0E-A69D2F14B2F6}) (Version: 6.3.00 - Silicon Laboratories, Inc.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1200 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.19.0 - Synaptics Incorporated)
Times Reader (HKLM-x32\...\{491ADA37-04EE-2ECE-9F86-DDC0106047AC}) (Version: 2.055 - The New York Times Company) Hidden
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Video Web Camera (HKLM-x32\...\{12A1B519-5934-4508-ADBD-335347B0DC87}) (Version: 1.7.137.706 - Chicony Electronics Co.,Ltd.)
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT088507) (Version: 2.2.0.95 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Gateway Welcome Center) (Version: 1.02.3004 - Gateway Incorporated)
Widevine Media Optimizer IE 6.0.0 (HKCU\...\optimizer_ie) (Version: 6.0.0.12757 - Widevine Technologies)
Windows Driver Package - Microsoft Internal (WDF:UMDF) (WUDFRd) USB  (05/27/2008 6.0.6001.18000) (HKLM\...\CA806D5B321CD079EFF97E8D103733229EB20B1F) (Version: 05/27/2008 6.0.6001.18000 - Microsoft Internal (WDF:UMDF))
Windows Driver Package - Silicon Laboratories (silabenm) Ports  (07/08/2008 5.3.0.0) (HKLM\...\2FA3BE00F33B9D4E2792776A0FD4061B95EC9C8A) (Version: 07/08/2008 5.3.0.0 - Silicon Laboratories)
Windows Driver Package - Silicon Laboratories (silabenm) Ports  (12/10/2012 6.6.1.0) (HKLM\...\D680DEE0F68D64EC53D0C5769879D15D387054CC) (Version: 12/10/2012 6.6.1.0 - Silicon Laboratories)
Windows Driver Package - Silicon Laboratories (silabser) Ports  (06/11/2014 6.7.0.0) (HKLM\...\8F175EB2CA32645D8C918450BE2DAFAB9BDD0275) (Version: 06/11/2014 6.7.0.0 - Silicon Laboratories)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WT088546) (Version: 2.2.0.95 - WildTangent) Hidden



#10 Firehouse

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Posted 02 August 2015 - 10:08 AM

  • You have more than one antivirus. Uninstall and keep just one of them :

Ad-Aware Antivirus

Microsoft Security Essentials

Norton Internet Security

 

Uninstall Superantispyware as well (useless).



#11 dc3

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Posted 02 August 2015 - 10:19 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 lori445

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Posted 02 August 2015 - 10:42 AM

http://speccy.piriform.com/results/FNjrFSbqMS0by46exzqZuoY



#13 dc3

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Posted 02 August 2015 - 11:50 AM

The Speccy is showing that you are using the Microsoft Security Essentials as your antivirus.  You need to uninstall the Norton and Ad-Aware antiviruses.

 

For Norton you will want to use their Norton Removal Tool.

 

You should be able to uninstall Ad-Aware from Programs and Features in the Control Panel.

 

IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.


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#14 lori445

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Posted 02 August 2015 - 03:45 PM

OK thanks, I have done all of the above.

#15 dc3

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Posted 03 August 2015 - 10:04 AM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

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