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How to uninstall Webroot SecureAnyware?


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#1 Montana Mad Dog

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Posted 30 July 2015 - 06:40 PM

I have a computer with Webroot SecureAnyware v9.0.1.35 and cannot uninstall it.  After several ("successful") uninstalls, it continues to load upon restart.  It showed up in the programs list after uninstalling twice, and now it's not there, but it still shows up during the start up process (UAC asks permission and icon is in tray).

 

Tried Revo Uninstaller.  No joy.

 

Any one have experience/success getting rid of this POS?

 

Thanks



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#2 quietman7

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Posted 30 July 2015 - 07:52 PM

Webroot Installation Support: Trouble Installing or Uninstalling? <- includes link with instructions for WRUpgradeTool.exe upgrade/cleanup tool
Uninstalling older Webroot Software <- includes link with instructions for CleanWDF.exe removal/cleanup tool

Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes in Task Manager) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Try reinstalling, then uninstalling as noted above.
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#3 Montana Mad Dog

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Posted 31 July 2015 - 11:42 AM

Thanks quietman7, will give it a go and let you know what happens.



#4 quietman7

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Posted 31 July 2015 - 11:55 AM

You're welcome and good luck.
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#5 Montana Mad Dog

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Posted 31 July 2015 - 11:58 AM

By the way, Uninstalling older Webroot Software appears to redirect to support landing page as opposed to the specifics of uninstallation of older webroot software.

#6 quietman7

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Posted 31 July 2015 - 03:00 PM

That link has been fixed.
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#7 Heavus

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Posted 06 August 2015 - 09:31 PM

The best way I have found to uninstall this item is to search your system for Webroot using the Windows search feature. I tried the uninstall from Add/Remove Programs, and I tried the uninstaller from Webroots website. I even uses Revo Uninstaller Pro. The Webroot software was still there and Windows Security Center still saw it as an active antivirus. 

 

When you search, notice one of the items will be an EXE file that has uninstallWR in it. I don't remember the exect syntax so just look for the Unistall and WR in the file name. This is the file you want to run. It will remove the program. The reason the system cannot remove on its own, there is a failure of the program to finish the removal process. 

 

Anyway, that is how I did it. 



#8 quietman7

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Posted 06 August 2015 - 09:43 PM

Yes you can search or open Windows Explorer and navigate to the Webroot SecureAnyware Program folder and use the uninstaller. However, an easier way is to use Uninstall shortcut from within its program group in Start Menu > All Programs > Webroot SecureAnyware.

However, in some instances uninstalling may still fail or not work properly. That is why most anti-virus vendors provide clean-up utilities or removal tools on their web sites to remove remnants left behind after uninstalling, or for a failed uninstall or failed reinstall. Remnants include related registry entries, files and folders created in various areas of the OS. In this case, Webroot provides the WRUpgradeTool.exe cleanup tool.
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